Credit and Collections Specialist - Tampa Corp
- Maintain close customer relationships to ensure prompt payment per terms.
- Identify trends that may indicate customer financial difficulties and proactively address.
- Provide insights and suggestions for credit limits. Review customers that go on credit hold.
- Collaborate with the sales, billing, customer service and cash applications teams to set up customers for success and address issues.
- Share opportunities for process improvements as a key member of the AR team.
- Document activity in YayPay and apply team processes in collection efforts.
- Support audits and internal projects, as needed.
- Prior experience in credit and collections, cash applications or billing.
- Associate degree in finance or accounting, preferred but not required.
- Basic understanding of accounting and order to cash cycle, including invoices, debits, credits and internal controls.
- Working knowledge of systems: ERPs, Microsoft Office (Excel, Word, Teams), Customer Portals.
- Experience with a cash collections system like YayPay.
- Customer service skills, including written and verbal communications, to handle disputes and queries with both internal and external customers.
- Strong attention to detail and accuracy.
- Able to work independently and with a team.
- Demonstrates a positive attitude and takes a proactive approach.
- Able to manage time and work towards deadlines.
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