Monitoring Tech Support Specialist
SuperCom is seeking an enthusiastic, collaborative, and highly motivated Monitoring Tech Support Specialist to join our 24/7 monitoring and support center. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. Providing constant technical support to partners and customers remotely from our Miami offices using all methods of communication (email, phone, remote sessions, etc.)
The position includes:
- Providing technical support for customers and partners via inbound calls, our ticketing system and email.
- Troubleshooting and diagnosing hardware & software issues and escalating as necessary.
- Processing monitoring alerts according to defined protocols.
- Ability to work well under pressure and maintain a positive attitude.
- Providing timely information to customer-facing teams to improve overall customer satisfaction.
- Working 24/7 shifts, including nights, weekends, and holidays.
- Full-time position with 5 shifts per week.
Salary: $38,000–$42,000 annually, depending on experience and qualifications.
REQUIREMENTS
- High School Diploma or equivalent- must
- Fluent in Hebrew, with strong verbal communication skills- must
- Excellent analytical and problem-solving skills with a strong sense of customer commitment.
- Experience in a tech support or customer service position- an advantage
- Basic knowledge of hardware & software platforms.
- Quick learner & detail-oriented.
- Able to handle multiple tasks and prioritize effectively.
- Excellent verbal and written communication skills.
- Prior experience in a technical support or helpdesk role – an advantage.
- Experience with tech support web tools, such as Jira Service Desk – an advantage.
- Familiarity with SQL Server databases for troubleshooting and support tasks – an advantage.
Recommended Jobs
Overnight Member Services Representative
Job Summary The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members…
Golf Café Attendant
Woodfield Country Club is looking for an energetic Golf Café Attendant to service our busy "Sandwedges" food and beverage outlet. The Sandwedges Attendant oversees setting up, maintenance and cleari…
Safety, Environmental and Mission Assurance Senior Manager
Title: Safety, Environmental and Mission Assurance Senior Manager Belong. Connect. Grow. with KBR! Around here, we define the future. We are a company of innovators, thinkers, creators, e…
Assistant Camp Director & J345 Coordinator
JOB TITLE: Assistant Camp Director & J345 Coordinator LOCATION: Mandel JCC, Palm Beach Gardens CLASSIFICATION: Full-Time SALARY: $55-60K Job Summary Purple Unicorn , on behalf of t…
Truck Wash Technician
Job Purpose: To ensure all tractors coming into the terminal for trade, lease to owner operator, abandonment or any reason the driver is unable to continue driving, will be in the cleanest possibl…
Registered Nurse - Sanderson, FL
CDR Health Care Inc. is seeking Registered Nurses based in the Northern Florida area who are willing to travel to Sanderson, FL, to provide healthcare services at a detention facility. This role will…
Remote Life Insurance Specialist
Job Summary: We are seeking a motivated and results-driven Life Insurance Sales Representative to join our agency. In this role, you will be responsible for selling life insurance policies to pote…
Licensed Insurance Customer Service
AWA Insurance, located in Fort Myers and Pt Charlotte, FL, has an immediate opening for a full-time, Insurance Customer Service Representative. We are looking for a talented, caring, professional to …
Car Wash Attendant
We are looking for Part Time Car Wash Attendants who take pride in their work and drive customer satisfaction. If this is, you and you’re ready for your next destination then you have cruised to the …
Office Manager
Office Manager – High-Volume Chiropractic Practice Lakeland, FL | On-Site | $75K–$85K Base We’re hiring an experienced Office Manager to lead operations in a fast-paced chiropractic practice ha…