Cardiac Device Specialist III
- Serves as primary resource for clinical support in troubleshooting, programming, and patient follow-up for company products.
- Functions in a supervisory level in the absence of the Supervisor/Manager/Director when requested.
- Participates in the training and onboarding of new cardiac device specialists.
- Assists with directing daily workflow, participates in quality and safety initiatives, acts as a department super user, participates in committees related to modality, department, or facility, participates in education in-services, and complex care programs.
- Remains current on knowledge of implantable devices, and maintains competency in the field through continuing education, or other approved resources related to role.
- May assist with maintaining the department's time keeping using Orlando Health's time keeping system.
- Requires specialized depth and/or breadth of expertise in own job discipline or field.
- Leads others in complex problem solving.
- Uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
- Works independently with guidance only in complex situations.
- Interprets internal/external business challenges and recommends best practices to improve products, processes, or services.
- Directs and assists with the daily workflow of the device team to include patient flow, supply ordering, staffing assignments and resolution of customer services issues.
- Educates patients regarding device function and clinic follow up.
- Performs clinical and library research and participates in case reviews and clinical observation.
- Performs remote pacemaker/AICD checks every 1-4 months using approved vendor websites.
- Explains in office testing and phone check procedures to patient with verbal consent of understanding.
- Performs in office pacemaker/AICD checks every 3-6 months using approved vendor programmers: check battery life, lead impedance, view sensitivity, parameter settings, threshold/voltage/pulse wave, device utilization, and rhythm abnormalities.
- Changes or adjusts pacemaker/AICD settings or parameters as needed to enhance device performance.
- Edits and forwards final test results to attending physician for analysis and interpretation.
- Forwards abnormal findings directly to the Physician or nurse per department guidelines.
- Keys information into computer or programmer to maintain patient and office records, and uploads reports into patient chart.
- Works with vendors and Clinical Engineering to schedule equipment downtime for preventive maintenance and/or repairs and reports any equipment issues promptly.
- Knowledge of cardiac device software, Microsoft Office, and internet applications.
- Exercises professional judgment in performance of services and maintains a demeanor complimentary to quality care.
- Delivers appropriate care while recognizing patient conditions, age specific needs and ensuring successful completion of procedures.
- Performs proper patient identification, acquires patient's clinical history, and assures that the information is accurately documented.
- Administers medical aid as required for any emergency situation.
- Applies appropriate standard precautions and personal protective equipment to prevent cross-contamination of diseases.
- Adheres to Orlando Health mission statements and commitment to excellence standards.
- Utilizes all Orlando Health computer systems effectively and accurately.
- Ensures safety of all customers.
- Maintains accurate and precise documentation. Accurately record verbal and telephone orders from physicians in the patient record.
- Communicates openly and effectively with all members of the healthcare team.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Assist in transporting of patients.
- Follows established standards of practice for report processing and interpretation.
- Assists in clerical duties, such as, but not limited to, printing reports, scanning documents, and scheduling of patients.
- Maintains cleanliness of work area and equipment.
- Maintains well stocked and organized work areas.
- May be required to work at any Orlando Health facility.
- Assists with other departmental duties and responsibilities as needed.
- May be required to work afterhours and call shifts as needed.
- Bachelor's Degree; and
- Must have the following:
- International Board of Heart Rhythm Examiners (IBHRE)
- Certified Cardiac Device Specialist (CCDS); or
- Certified Electrophysiology Specialist (CEPS)
- Maintains current BLS/Healthcare Provider Certification.
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