Customer Success Representative

Description Description A Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration - making them faster, easier, and stress-free through our marketplace of trusted couriers. Located in the heart of Brickell, building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience. Role Overview 90% of customer interactions are managed by our AI platform. You'll join a dedicated team of about 25 specialists who focus on high-impact human interactions - assisting customers through escalations, ensuring satisfaction, and identifying opportunities to improve the overall experience. As a Customer Success Representative, you'll act as the bridge between customers and our AI systems - providing guidance, empathy, and follow-through. You'll handle outbound calls, ensure smooth application processes, and proactively support customers to help them complete their services successfully. Requirements Responsibilities + Manage AI-assigned escalations and follow-ups, resolving customer needs quickly and compassionately. + Guide customers through government service applications (passports, visas, registrations, etc.). + Build trust and confidence through proactive communication and issue resolution. + Identify patterns or feedback to help improve AI workflows and user experience. + Collaborate with teammates and product teams to refine tools and processes. + Maintain accuracy, empathy, and professionalism on every call. Compensation & Benefits Salary: $40,000-$50,000 per year (based on experience) Parking pass provided Complimentary breakfast and snacks Growth opportunities within a high-performing startup Aetna Health, Vision, and Dental Insurance QUALIFIED CANDIDATES APPLY AND REACH OUT TO 786-897-7903 Requirements Qualifications + 1+ year in a customer-facing role (support, success, or call center preferred). + Excellent verbal communication and strong phone presence. + Experience using CRM and AI-driven tools (training provided). + Experience with Zendesk, Jira, Salesforce, Freshdesk a MUST + Highly organized with strong multitasking and time-management skills. + Positive, team-oriented attitude and customer-first mindset. + Bachelor's degree preferred but not required. + Must be legally authorized to work in the U.S. (background check required). Work Environment + Monday-Friday, 9:00 a.m. - 6:00 p.m. EST + On-site in Brickell, FL (33131) - no hybrid or remote options + Join a tight-knit team of 25 professionals who handle escalations collaboratively in a fast-paced, supportive environment QUALIFIED CANDIDATES APPLY AND REACH OUT TO 786-897-7903 Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .