CNA Unit Secretary

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The primary purpose of this position is to perform administrative duties in accordance with established procedures as directed by the supervisor. Postiion requires a Florida State Active CNA License.

Conduct cross-training as back-up including medical records (i.e., fulfilling authorized releases, filing or scanning, etc.), transportation coordination, scheduling, receptionist, etc.

Answer and route incoming telephone calls, take messages, check voicemail, respond to emails and facilitate communications internally and externally.

Schedule and confirm patient diagnostic appointments, surgeries or medical consultations.

Maintain paper and digital filing systems as directed.

Assist in arranging resident appointments for diagnostic and therapeutic services

Assist residents with requests and/or non-clinical services including delivery of mail, opening mail (as requested), delivery of flowers and facilitating residents' access to phone, translation services and Americans with Disabilities Act (ADA).

Confirm upcoming resident appointments with physician office(s), clinics, labs, dialysis, etc.; verify transportation availability, type of transportation, resident escort and/or brownbag meals as appropriate.

Resident Care Functions

Ensure timely response to call light by nursing team members; assist with answering call lights as needed.

Escort residents to/from activity and social functions; assist with transporting to/from dining room as requested.

Report administrative problem areas to the supervisor and assist in developing and implementing corrective actions.

Working Conditions

Works in office areas as well as throughout the facility.

Moves intermittently during working hours.

Subject to frequent interruptions.

Works beyond normal working hours and on weekends, holidays, other shifts and in other positions when necessary.

Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).

Attends and participates in continuing education programs.

Communicates with nursing personnel, and other department personnel.

Is subject to hostile and emotionally upset residents, family members, personnel, visitors, etc.

Is involved with residents, family members, personnel, visitors, government agencies, etc., under all conditions and circumstances.

Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday as well as reactions from dust, disinfectants, tobacco smoke and other air contaminants.

Is subject to exposure to infectious waste, diseases, conditions, etc., including potential exposure to TB and the AIDS and Hepatitis B viruses.

May be subject to the handling of and exposure to hazardous chemicals.

Education

Must possess, as a minimum, a high school education or its equivalent.

Experience

None required. On-the-job training provided. However, a basic knowledge of medical terminology and nursing practices is helpful.