Director, Operations

We are a lifestyle brand!

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate - yet fast and consistent - experience to our customers.

We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

ROLE SUMMARY:

The Director of Operations will oversee the day-to-day operations and strategic direction of multiple restaurant locations, ensuring efficient, profitable, and high-quality service. The ideal candidate will have strong leadership skills, a deep understanding of restaurant management, and the ability to drive growth while maintaining the highest standards of food quality, customer service, and operational efficiency.

RESPONSIBILITIES:

• Operational Oversight: Manage all aspects of daily operations across multiple restaurant locations to ensure consistent performance, customer satisfaction, and brand standards.
• Team Leadership: Lead, mentor, and support Regional Managers, General Managers, and team members, fostering a positive working environment and strong team culture. Recruit, train, and develop employees to maintain high-performance standards.
• Financial Management: Oversee budgeting, forecasting, and financial performance of all restaurants. Monitor key financial metrics (P&L statements, labor costs, food costs, etc.) and drive strategies to improve profitability.
• Quality Control and Compliance: Ensure all restaurants adhere to brand standards, health and safety regulations, and company policies. Conduct regular audits to maintain compliance in food safety, cleanliness, and operational excellence.
• Customer Experience: Monitor customer feedback and implement strategies to continuously improve the guest experience. Ensure that service, speed, and quality consistently meet or exceed expectations.
• Strategic Planning: Collaborate with senior leadership to develop and execute operational strategies aimed at improving efficiency, optimizing resources, and driving growth.
• Inventory and Supply Chain Management: Oversee inventory management processes, ensure proper stock levels, and maintain cost-effective relationships with suppliers and vendors.
• Performance Reporting: Analyze performance data and provide detailed reports to senior management on operational metrics, profitability, and any areas of concern. Propose and implement improvement plans.
• Expansion and Growth: Play a key role in the planning and execution of new restaurant openings, ensuring operational readiness and seamless integration into the company's portfolio.
• Crisis Management: Act as the key point of contact for problem resolution and crisis management. Address operational issues swiftly to minimize disruptions.

QUALIFICATIONS:

• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field. A Master’s degree is a plus.
• Minimum of 7 years of experience in multi-unit restaurant management, with a proven track record of overseeing successful restaurant operations.
• Exceptional leadership and team-building skills, with experience managing and developing a large workforce.
• Strong financial acumen with experience managing budgets, P&L statements, and cost control.
• Deep understanding of operational best practices in the restaurant industry, including health and safety regulations.
• Excellent communication and interpersonal skills with the ability to interact effectively with staff, vendors, and senior leadership.
• Highly organized, detail-oriented, and able to work in a fast-paced environment.
• Proficiency in restaurant management software and operational systems.
• Flexibility to travel between multiple locations and work extended hours as needed.

PREFRRED QUALIFICATIONS:

• Prior experience in managing operations for a quick-service restaurant (QSR) chain or multi-unit casual dining establishments.
• Food safety certification (e.g., ServSafe) and project management experience.
• Proven experience driving operational efficiencies through process improvements and technology.

PHYSICAL REQUIREMENTS:

• Ability to travel frequently between restaurant locations.
• Flexibility to work weekends, evenings, and holidays as required.

BENEFITS:

• Health & Wellness - Medical, Dental & Vision
• PTO
• Discounted Meals
• Growth Opportunities
• 401(k) Plan with Company Match

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.

Agency Disclaimer

We’ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won’t be responsible for any fees. If you’re interested in partnering with us, reach out to our Talent team first. We’re happy to connect the right way!

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