Relationship Manager I or II (Miami)

RELATIONSHIP MANAGER II

The Relationship Manager II serves as the primary liaison for assigned clients and their financial advisors, overseeing all aspects of retirement plan service and administration. This experienced professional brings deep expertise in plan design, recordkeeping platforms, and regulatory compliance (ERISA, DOL, IRS), and manages client needs from onboarding through annual administration and termination with minimal oversight. Operating with a high degree of autonomy, they resolve complex issues, lead consultation calls, and collaborate across internal teams. In addition to managing a dynamic book of business, they play a key role in mentoring junior staff—providing training, coaching, and serving as a resource for Relationship Manager team members.

Key Responsibilities

Client Relationship Management

• Serve as the primary contact for clients and financial advisors.

• Respond to and complete incoming client and advisor requests.

• Conduct regular check-ins through outgoing calls and email.

• Work with Pension Consultants when compliance issues arise that require additional ERISA expertise.

• Resolve client issues proactively and efficiently.

• Provide technical and compliance guidance to clients and advisors.

• Conduct consultation calls with clients, auditors, and advisors.

Plan Administration and Compliance

• Track and monitor all deliverables and deadlines for annual plan compliance.

• Request and collect information needed for annual administration.

• Prepare census requests, contributions summaries and refund forms.

• Identify and communicate late deposits and minimum distribution obligations.

• Monitor and assist with annual projects such as force outs and annual notices.

• Download and distribute recordkeeper disclosure and fee notices.

• Collaborate with actuaries. plan consultants, and internal teams on plan design and compliance questions.

• Update vesting schedules and process plan adjustments.

• Review and complete recordkeeping forms such as plan specification changes and contact updates.

• Assist with distributions and corrections.

• Assist with other projects and/or tasks as assigned.

Leadership

• Service as a key resource for questions, coaching, and training for the Relationship Manager I role.

• May serve as back up to the team lead during their absence, assisting with day-to-day decisions and continuity of operations.

• Attend internal meetings with other functional roles across the organization and actively participate in firm initiatives.

System and Data Management

• Maintain client data in PensionPro and ensure any client changes are communicated internally.

• Ensure that work is performed at a high level of quality and results are provided withing the expected internal and external deadlines.

• Update internal workflow systems to reflect client activity.

• Confirm receivables and monitor client billing in coordination with Finance.

• Assist with annual report publishing and documentation delivery.

• Manage assigned book of plans.

Conversions, Terminations, and Transitions

• Participate in internal recordkeeper conversions and onboarding.

• Assist with or manage full-cycle plan terminations and service terminations, including system updates and delivery of final documents.

• Collaborate with New Business team to ensure smooth transitions and accurate setup.

RELATIONSHIP MANAGER I

The Relationship Manager is a client-facing role responsible for supporting the ongoing service and administration of retirement plans. Acting as the primary point of contact for a designated group of clients and their advisors, this role focuses on tasks such as data collection, form preparation, and responding to routine inquiries. Relationship Manager professionally assists with annual compliance tracking, system updates, and documentation delivery while building expertise in plan operations and regulatory requirements. They work under the guidance of senior staff when addressing complex compliance matters and typically manage a book of business that includes smaller or less complex plans.

Key Responsibilities

Client Relationship Management

• Serve as the primary contact for clients and financial advisors.

• Respond to and complete incoming client and advisor requests.

• Conduct regular check-ins through outgoing calls and email.

• Work with Pension Consultants when compliance issues arise that require additional ERISA expertise.

• Resolve client issues proactively and efficiently.

• Provide technical and compliance guidance to clients and advisors.

• Conduct consultation calls with clients, auditors, and advisors.

Plan Administration and Compliance

• Track and monitor all deliverables and deadlines for annual plan compliance.

• Request and collect information needed for annual administration.

• Prepare census requests, contributions summaries and refund forms.

• Identify and communicate late deposits and minimum distribution obligations.

• Monitor and assist with annual projects such as force outs and annual notices.

• Download and distribute recordkeeper disclosure and fee notices.

• Collaborate with actuaries. plan consultants, and internal teams on plan design and compliance questions.

• Update vesting schedules and process plan adjustments.

• Review and complete recordkeeping forms such as plan specification changes and contact updates.

• Assist with distributions and corrections.

• Assist with other projects and/or tasks as assigned.

System and Data Management

• Maintain client data in PensionPro and ensure any client changes are communicated internally.

• Ensure that work is performed at a high level of quality and results are provided withing the expected internal and external deadlines.

• Update internal workflow systems to reflect client activity.

• Confirm receivables and monitor client billing in coordination with Finance.

• Assist with annual report publishing and documentation delivery.

• Manage assigned book of plans.

Conversions, Terminations, and Transitions

• Participate in internal recordkeeper conversions and onboarding.

• Assist with or manage full-cycle plan terminations and service terminations, including system updates and delivery of final documents.

• Collaborate with New Business team to ensure smooth transitions and accurate setup.

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