Systems Support Analyst

You'll work directly alongside our Senior Systems Support Manager and broader IT team, building real experience across a range of technologies and processes. For the right person, there's a clear path to grow within the team.

This is a full-time, on-site role based at our Tampa, FL headquarters (4030 West Boy Scout Blvd, Tampa, FL 33607). Standard hours are 8:30am–5:30pm. Occasional extended hours may be required to support system maintenance or after-hours incidents. Some travel to other office locations may be needed on an infrequent basis.

Job Responsibilities

As a Systems Support Specialist, you will report directly to the Managing Director of IT and work closely with our Senior Systems Support Manager on a day-to-day basis. Your specific duties will include:

Day-to-Day Support:

• Serve as first point of contact for IT support requests across all channels — Zendesk tickets, Teams, phone, and in-person walk-ups
• Troubleshoot and resolve hardware, software, and connectivity issues for end-users across US offices
• Manage and maintain the IT ticketing system (Zendesk) — logging, updating, categorizing, and closing tickets in a timely manner
• Maintain ticket categorization and reporting hygiene to improve team visibility and support operational planning
• Set up and configure desktops, laptops, printers, phones, and peripheral devices
• Provide remote support for offsite and traveling employees

Onboarding & Offboarding:

• Execute end-to-end onboarding for new US hires — Azure AD account creation, software licensing, hardware setup, and phone system configuration
• Manage offboarding tasks — access revocation, license removal, device recovery, and email delegation
• Track and maintain onboarding and offboarding tasks through established project management tools

Asset & System Maintenance:

• Maintain and update IT asset inventory within established systems — tracking equipment location, condition, and basic lifecycle status
• Support asset management processes as tooling and procedures evolve over time
• Perform routine maintenance tasks including software updates, system backups, and hardware diagnostics
• Support workstation moves and reconfigurations during employee transitions

Security & Documentation:

• Follow and support established security procedures — user account management, access controls, and ensuring employees adhere to IT security policies
• Maintain accurate documentation of support requests, system configurations, and IT procedures
• Assist with communicating IT incidents and resolutions to employees as needed, escalating to the Systems Support Manager for leadership visibility

Team Collaboration:

• Work closely with the Senior Systems Support Manager and broader IT team on projects, system upgrades, and process improvements
• Escalate complex or critical issues appropriately, with clear documentation of steps taken
• Perform other duties as assigned

Supervisory Responsibilities

• No Supervisory responsibilities assigned.

Job Requirements:

You must be a highly energetic and motivated individual with a genuine desire to help people and solve problems. Strong communication skills are essential — you'll be interacting with employees at all levels daily. You must be organized, detail-oriented, and comfortable managing multiple open issues simultaneously.

Specific qualifications for the Systems Support Specialist include:

Required:

• Experience in a helpdesk, IT support, or technical support role
• Working knowledge of Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint)
• Experience setting up and troubleshooting desktops, laptops, and peripheral devices
• Strong written and verbal communication skills
• Strong organizational skills and ability to manage multiple tasks simultaneously
• Ability to work independently and know when to escalate

Preferred (not required):

• Experience with Azure Active Directory / Entra ID — account creation, licensing, group management
• Familiarity with basic networking concepts — DNS, DHCP, VPN, printer connectivity
• Familiarity with IT ticketing systems, particularly Zendesk
• CompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certification
• Experience supporting a distributed, multi-office environment
• High school diploma or equivalent required; college coursework or degree a plus

Physical Demands

Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature. Includes sitting and/or standing for extended periods of time with the ability to lift up to 25 lbs.

Manual dexterity sufficient to reach/handle items, works with the fingers and perceives attributes of objects and materials.

Salary

Salary for the Systems Support Specialist will be between $45,000 to $50,000 per year depending on experience.

Benefits

All Benchmark International positions offer paid time off, standard holidays, birthday holidays, and community service days. Employees are eligible for highly competitive company-subsidized medical, dental, vision, and AD&D insurance; 401k with company matching; flexible spending and health savings accounts (FSA & HSA); and flexible dependent care assistance accounts.

Social Responsibility

Benchmark International is an active, contributing member of the communities in which we work. The company participates in significant charitable giving opportunities throughout the year. Many of the recipient charities have been identified by our individual employees because of their personal passion for supporting particular needs. In addition, each employee is encouraged to use two paid workdays per year to provide their labor and skills to the community.

About Benchmark International

Benchmark International is a global mergers and acquisitions firm dedicated to delivering creative, value-maximizing solutions for business owners seeking to grow or exit their companies. Recognized as the #1 Sell-side Privately Owned M&A Advisor in the World by PitchBook and Refinitiv and named Investment Banking Firm of the Year by both the M&A Advisor and the Global M&A Network, we are known for our award-winning process and world-class service.

Specializing in the transaction of mid-market companies, our teams operate from offices across the globe, representing clients in a wide variety of industries. Our unique, technology-driven approach connects sellers with the right acquirers—whether local or international—through a combination of proprietary databases, deep market insight, and strategic outreach.

We offer an exciting opportunity to be part of a high-performance team with global reach. Our culture is rooted in collaboration, innovation, and continuous growth. We believe in promoting from within and are actively looking for ambitious professionals ready to shape the next chapter of our success story.

Join us and be part of the next generation of leaders redefining M&A excellence.

Benchmark International provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. The company takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.

Benchmark International cannot sponsor work visas for candidates.