Business Process Manager I- Risk Oversight & Assessments

**Work Location:** Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $68,640 - $112,320 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Enterprise Enabling Functions **Job Description:** The Business Process Manager I uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units. **Job Summary:** The Business Process Manager I uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increases operational efficiency, provides business line project support, develops and maintains metrics/service level reporting and serve as a subject matter expert for assigned units. **Depth & Scope:** + Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required. + Leads a team of professionals and may be accountable for leading projects within a business area + Ensures communication, implementation and/or training plans that are identified and detailed in order to implement projects and/or business initiatives + Responsible for 25 processes of medium complexity + Understands and contributes to the achievement of business strategy, goals and objectives + Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business + Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc. + Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes + Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines + Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes + Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable + Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.) + Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate + Participates as a member of the team in executing assigned deliverables within specified parameters + Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities + Supports the project team and the business by continuously developing knowledge in own area **Education & Experience:** + Bachelors degree + 5+ years bank operations experience + Strong PC skills including but not limited to Microsoft Suite software + Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise + Expert level requiring advanced business knowledge + Ability to consult on the largest and most complex projects + Skilled in research, analysis, problem solving, metrics and reporting + Ability to identify process gaps and weaknesses + Strong interpersonal and influence skills to enable change without direct control + Ability to prepare and present findings and recommendations in a methodical manner + Skilled in time management and driving tasks to completion + Strong verbal and written communication skills + Demonstrated leadership skills **Preferred Qualifications:** + Operational and/or Enterprise Risk Management Experience + Experience with Risk Management Activities such as: Risk Control Self Assessments, Control Design, Control Mapping/Inventorying, Developing KRIs/KPIs, Risk Appetite Monitoring, and similar + Ability to communicate complex risk topics to non-technical stakeholders + End to End Credit Card and Unsecured Lending Product Knowledge + Knowledge of Consumer Lending Regulations (TILA, ECOA, FCRA, UDAAP, and similar) + Familiarity with TSYS and Experian Systems (ADM, TS2, PCO, etc.) + Strong Experience Partnering with Compliance, Legal, AML/FCRM, Privacy, Fraud, and Collections + Project Management experience + Any relevant certifications in consumer compliance or risk management (ex. CRCM, CERP, FRM) **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + **Domestic Travel:** Occasional + **International Travel:** Never + **Performing sedentary work** : Continuous + **Performing multiple tasks:** Continuous + **Operating standard office equipment:** Continuous + **Responding quickly to sounds:** Occasional + **Sitting:** Continuous + **Standing:** Occasional + **Walking:** Occasional + **Moving safely in confined spaces:** Occasional + **Lifting/Carrying (under 25 lbs.):** Occasional + **Lifting/Carrying (over 25 lbs.):** Never + **Squatting:** Occasional + **Bending:** Occasional + **Kneeling:** Never + **Crawling:** Never + **Climbing:** Never + **Reaching overhead:** Never + **Reaching forward:** Occasional + **Pushing:** Never + **Pulling:** Never + **Twisting:** Never + **Concentrating for long periods of time:** Continuous + **Reading, writing and comprehending instructions:** Continuous + **Adding, subtracting, multiplying and dividing:** Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more ( **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.