IT Help Desk Technician

IT Help Desk Technician Location Hybrid work in Lakeland, FL :

Do you want to work for an exciting TRUE Managed IT Solutions Provider. We have been specializing in Enterprise-Level IT Solutions for over 13 years in Florida. We are HIRING full time team members to help us meet our growing demand.

BENEFITS: Group Health, Aggressive PTO, 401K/Retirement, Online and in-house training programs, and bonus plans.

SALARY: Industry-Competitive Base salary.

Our engineers provide support to clients through remote connectivity and telephone communication as well as onsite/field support. They must provide warm, friendly, sincere service to all clients. They must also react promptly to support requests to meet strict service objectives.

Provide Level 1 reactive technical support to clients including desktop and notebook support, printer support, server support, software support, and advanced networking utilizing remote access tools, chat support, telephone support, and onsite/field support.

Provide Level 1 reactive after-hours technical support to client emergencies involving hardware failure, outages, and other business critical downtime events.

Provide Level 1 proactive technical support to clients including patch management, operating system maintenance, malware/virus maintenance and removals, and response to windows alerting utilizing remote access and management tools.

Resolve hardware and software-related technical issues utilizing existing education, training and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles.

Create and update electronic service tickets documenting all correspondence, work performed, referenced resources, and resolution procedures.

Create, update and maintain key network and asset information securely and confidentially. Properly escalate support requests to Level 3 service board that are out of scope or capability.

Routinely follow-up on open service tickets to meet service objectives.

Education and/or Experience: Associate's degree (A.A.) or equivalent from two year college or technical school; six months to one year related experience and/or training; or equivalent combination of education and experience.

Qualified applicants must have experience in the following areas:

Required Experience:

1. Active Directory

* OU Organization* GPO Creation & Management*Replication between Servers*FSMO Masters Knowledge

2. DNS

* Full & Split Brain DNS Implementations

3. File Permission

*NTFS & Share Management

4. Hypervisor Management

*Hyper-V or VMware*Disk Expansion*Resource Allocation*VM Creation*VM Networking

5. System Management & Monitoring

*Hardware Monitoring (iLO & iDRAC)*RAID maintenance*Resource Monitoring*Event Viewer familiarity

6. Networking

*CIDR Understanding*Routing Foundations*Wireless Radiation Patterns*Band & Channel Understanding

Technical Skills:

• Microsoft Windows 7 and 10
• Microsoft Windows Server 2003, 2008, 2011 server operating systems
• Microsoft Office 2003, 2007, 2010 software
• Office productivity plugins such as Adobe Reader, Adobe Flash Player, and Java
• Anti-malware and Anti-virus software
• Backup software and retention policies (full, incremental, differential)
• Virtualization (Hyper-V, VMware)
• HP JetDirect
• Cisco Routing and Switching, Security, Wireless
• TCP/IP WAN, LAN, WLAN
• IPSEC VPN
• NAT/PAT
• MAPI, POP, IMAP
• Microsoft 365 Administration

Recommended Certifications:

• Network+
• Security+
• Microsoft Certified IT Professional (MCITP)
• Microsoft Office Specialist
• Cisco Routing & Switching (CCNA)

Preferred Certifications

• Microsoft Office Specialist Expert
• Cisco Routing & Switching (CCNP)
• Cisco Network Security (CCENT or higher)
• Cisco Wireless (CCENT or higher)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: Hybrid remote in Lakeland, FL 33813