Client Support Specialist - Onsite

Dedicated Client Service Partner-Hybrid work schedule

Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our client’s products, benefits, and claim processes. As the Client Support Specialist - Onsite, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?

How you’ll make a difference:

As the Dedicated Client Service Partner, you’re an extension of the clients Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team’s strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

Here’s more of what you’ll do:

• Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team.
• Respond to, own and assist with escalated, complex issues and inquiries from the Client’s benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
• You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client’s programs and services (my clients, incentives, discount programs, health savings account, etc.) offered.
• Manage new hire onboarding and open enrollment/health fair support.
• Assist with onsite client wellness activities.

Qualifications:

• Bachelor’s degree or equivalent related work experience.
• Professional experience in insurance, healthcare, managed care or related industry.
• Client facing experience preferred.
• Ability to manage multiple priorities and deadlines independently and pro-actively.
• Ability to negotiate, manage expectations and creatively problem-solve effective client solutions.
• Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination.
• Excellent presentation skills. Previous success in delivering Customer and Client communications.
• Travel may be expected 25%.
• Your expected working days will be Monday-Friday.
• Your working hours will be 8.30am-5pm or 8.00am-4.30pm.
• Please note that 75% of the job requires you to work from home.
• You must be able to attend onsite events, and new hire orientations every Monday at various times and facilities within Orange county.
• You will also be conducting Open Enrollment events in the early morning and evening that will require you be at various locations.
• You will receive 80 hours of PTO and 56 hours for sick leave.
• Holiday pay will be paid as straight time.
• You will need to pass a background check.

If interested, please respond with your resume A.S.A.P

We are a 100% minority, combat/disabled veteran owned company, who provides.. 1) Direct hires (Permanent Placements Exempt). All different disciplines (NOT JUST CONSTRUCTION). 2)Skilled- Semi and General long term Contract Temp labor (NOT A DAY LABOR SERVICE) (ALL BURDEN IS COVERED) 3) OSHA CERT SITE SAFETY MANAGERS such as 500, 510's, CHST, CSP for Primes and Subs. We currently service the entire south eastern United States, including all of Florida, Tennessee, Georgia and Texas. Our Company is a certified Business” we currently hold the following certs...MBE, GOAA, SDVOB, FDOT-DBE, GDOT DBE, ACDBE, VBE, EBO/SBO, SBE, HUB-ZONE, AABE, PDBE, SAM, and many others. We hold active memberships with many other veterans, minority, national and local trade organizations. We are an E-Verify employer. We also administer background and drug testing for all applicants per our client’s request. We are an active member of ABC, AGC, C3, NABWIC, NAMC, and many others. Our company website is and go to the (JOBS) tab. Select United States for the country and fill in what you are looking for such as "Construction", "Accounting" "Medical" and so on.... Good luck