Accounts Receivable Representative

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Accounts Receivable Representative

What does a great (Accounts Receivable Representative) do?

• Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regards to their outstanding accounts.
• The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed personal and/or departmental objectives.
• Establishes rapport with merchant in order to overcome objections and negotiate payment of the debt.
• Documents all discussions and actions in a tracking system or database. Confirms payment arrangements and finalizes call.
• Confirm payment arrangements and finalize call.
• May work on special projects as assigned.

Basic Qualifications for Consideration:

• High School Diploma or equivalent. Minimum of two years of customer service experience, preferably in a collection or call center or sales environment.
• Strong verbal communication skills must be demonstrated along with a professional telephone manner in order to communicate effectively with business owners.

• Knowledge of applicable regulations preferred.
• Experience with computer systems and accessing information to provide to data to clients.
• Must have an excellent work history with a strong record of job stability.

Preferred Skills, Experience, and Education: Previous work experience in industries ranging from payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.

Who We Are: The Merchant AR Collections department collects on commercial accounts for debt owed to Fiserv and its affiliates. Our agents make outbound collection calls via a manual or dialing process. We collect within boundaries of all applicable collection laws. Performance goals as outlined at the beginning of the measurement period must be maintained.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.