IT Support Specialist

ListWithFreedom Inc. is revolutionizing the real estate market by providing an easy-to-use platform that empowers homeowners to list and sell their properties independently, saving them thousands of dollars typically spent on broker and agent fees. We are dedicated to giving our users complete control over the home selling process through innovative technology and exceptional service. We are currently seeking a skilled IT Support Specialist to join our dynamic team. This role is critical in ensuring smooth and efficient IT operations within the company, supporting both hardware and software needs, and enhancing overall productivity. The ideal candidate will be passionate about technology, possess excellent problem-solving skills, and be eager to provide top-notch support in a fast-paced environment. If you want to be part of a forward-thinking company that is changing how homes are sold while advancing your career in IT support, ListWithFreedom Inc. invites you to apply and become a valued member of our team.

Responsibilities

• Provide first-level technical support to company employees for hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems and determine appropriate solutions.
• Install, configure, and maintain computer systems and software applications.
• Manage and monitor company IT infrastructure including servers, networks, and workstations.
• Assist in maintaining data security and backup systems to protect company information.
• Document internal procedures, prepare user guides, and train employees on new technologies.
• Collaborate with other IT team members to plan and implement system upgrades and enhancements.
• Respond promptly to support requests and ensure timely resolution to minimize downtime.

Requirements

• Proven experience as an IT Support Specialist or in a similar technical support role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Experience with Windows and Mac operating systems.
• Familiarity with IT security practices and data backup procedures.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to effectively assist users with varying technical expertise.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Performance Bonus