Inside Service Technician - Cold Side (Remote Work Schedule)

Overview

Position at Parts Town

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. You need to understand and demonstrate our Core Values with safety being your first priority. We’re looking for enthusiasm, integrity, courage to embrace change, and if you know a few jokes, that puts you on the top of our list.

If you don’t have genius-level knowledge of original equipment manufacturer parts, we’re more interested in passionate people with fresh ideas from different backgrounds. Our workplace has been recognized on the Inc. 5000 list 15 years in a row, the Crain\'s Fast 50 list ten times, and voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond, and put your ambition to work, all while having some fun, let\'s chat — Apply Today!

Perks

• Parts Town Pride — virtual tour and culture
• Quarterly profit-sharing bonus
• Remote work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away

The Job At a Glance

Inside Service Technician (also known as a Tech Wizard). You will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment. After onboarding, you will have the opportunity to earn CFESA certifications.

A Typical Day

• Provide exceptional customer service and troubleshoot equipment information in a friendly and professional manner
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information in a company database to assist future inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

To Land This Opportunity

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• Strong communication skills and proficiency in English (written and verbal)
• Quality, high-speed internet connection at home
• Proficient with computers and programs such as MS Word & Outlook
• Passionate about troubleshooting and finding innovative solutions to difficult problems
• Ability to multitask and thrive in a fast-paced, team-oriented atmosphere
• Availability to work an 8-hour shift Monday–Friday between 7:00 AM – 7:00 PM (CST) / 8:00 AM – 8:00 PM (EST) with flexibility as needed

About Your Future Team

The Technical Service group is a team of experienced, passionate, and dedicated professionals with extensive combined experience. We are a close-knit team that collaborates, isn\'t afraid to get our hands dirty, and is willing to go the extra mile. We are a fun team that enjoys cooking and challenging ourselves to innovate with foodservice equipment. If you\'re looking for a passionate team that is always willing to go the extra mile, the Technical Service group is for you.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize a positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $52,409.45 - $66,567.99 annually ($25.19 - $32.00 hourly), based on qualifications, experience, and location. Parts Town is a pay-for-performance company. In addition to base pay, some roles offer a profit-sharing program and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and is an equal opportunity employer; all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.

We are an E-Verify employer. For more information, please see E-Verify Participation Poster (English | Spanish) and E-Verify Right to Work Poster (English | Spanish).