Specialist-SALES Support I

Job Description

Job Description

It’s our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It’s much more than a great place to work, it’s where our crew looks forward to Monday, not Friday.

What You Will Love About US

• Great Company Culture-Awarded one of the TOP companies to work for
• Competitive salary
• Generous Health Benefit Package (some at NO cost)
• Prepare for the future-401(k) (with 3% match)
• Paid vacation, holidays, and sick leave
• Hybrid and remote schedules
• Employee recognition platform
• Employee discounts (Including a FREE pair of shoes
• Wellness program
• Robust onboarding program
• QUPID Committee
• Engagement Committee

Our mission is to keep the workforce safe on the job with comfortable, quality protective footwear solutions—reducing accidents and saving money!

Shoes For Crews North America, LLC (SFC) is a dynamic designer, manufacturer and business-to-business marketer of the most technologically advanced, top-rated slip-resistant footwear for the foodservice, hospitality, industrial, and healthcare workplaces. SFC protects over 3.5 million workers per year in over 120,000 workplaces from slip and fall accidents. For over 30 years, the Company has built its reputation through innovative product development technologies, proprietary manufacturing, and distinct niche marketing.

We are committed to getting the workforce home safe!

Position Summary:

The successful candidate will report directly to the Sr Director Client Implementation. The Sales Support Specialist assists the sales team in obtaining and keeping customers by performing administrative and clerical tasks. High initiative, high energy, professionalism, and self-confidence are key skills to this position. The candidate will communicate regularly with internal and external customers on the phone and/or through email communications, with the intent of achieving customer satisfaction by assisting with questions and resolving concerns.

Position Qualifications:

• Adaptability: The extent to which an individual can fit into a changing work environment.
• Communication, Oral & Written: The extent to which an individual communicates with clarity, actively engaging in conversations to clearly understand others’ messages and intent and receive and process feedback.
• Customer-Oriented: The extent to which an individual desires to service both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust.
• Detail-Oriented: The ability of the individual to pay attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Problem-Solving: The ability to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
• Relationship Building: The ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
• Self-Motivated: The ability to reach a goal or perform a task with little supervision or direction.

Position Requirements:

• 1-2 years of Administrative Support and/or Customer Service Experience
• Minimum of a high school diploma, general education degree (GED), or equivalent combination of experience and education
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook)
• Salesforce, or similar ticketing system, Experience Preferred
• NetSuite Experience, Preferred
• Bilingual (Spanish/French) Preferred

Essential Functions & Accountabilities:

• Salesforce Case Management – Respond to and resolve all requests within the designated Service Level Agreement based on the queue – Typically 24-48 business hours
• Data Entry
  • Customer Set Up
  • Customer Maintenance
  • Simple Enhancements
  • Creation of Promotional offer codes
  • Adding/Modifying Ship to locations
  • Simple Portal Set Ups/Modifications
  • Simple Subsidy/Voucher Creation
  • Adding Units to Accounts
  • Basic Reporting
  • Adding Tax Exemption Certificates to accounts and tax system
  • Adding/Modifying Stored Procurement Cards into accounts/units
  • Adding/Modifying Blanket Purchase Orders
  • Incoming web requests from customers (WEBMAC)
  • Handle incoming customer calls
• Research:
  • Basic Troubleshooting & Issue Resolution

Shoes For Crews North America, LLC is an equal opportunity employer and does not discriminate in hiring or employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veteran status. or any other characteristic protected by applicable law. As a federal contractor, we comply with all applicable federal, state, and local employment laws. We are committed to fair employment practices and ensuring a workplace free from unlawful discrimination and harassment. If you require a reasonable accommodation during the application or hiring process, please contact Talent Acquisition Manager.