Contact Center Associate (Hybrid)

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Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for a Full Time Contact Center Associate to join our ONESCCU team at our Melbourne Headquarters location. SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available!
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

Contact Center Associate Starting Salary Range:

• $20.92- $22.28 Hourly

Contact Center Associate Responsibilities:

• Respond to member phone calls/faxes/mail. Demonstrates energy and enthusiasm in satisfying members' requests. Balances member's requests with SCCU procedures. Displays ability to perform a wide range of different tasks during the course of workday, to provide fast, friendly, and effective service to SCCU membership.
• Work diligently to creatively solve member problems and questions by obtaining information, researching records, following up on details, and assessing members' needs. Displays consideration to the member with problem resolution and demonstrates a willingness to turn problem calls into opportunities to sustain profitable member relationships.
• Maintains a thorough and current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide members with current information, and refer loans, mortgages, and deposit accounts appropriately.
• Cross-sells and promotes SCCU products and services to potential and existing members that meet or exceed the member's needs.

Contact Center Associate Requirements:

• 1-3 years prior customer service experience required.
• 6 months of call center experience preferred.
• Ability to Identify, analyze, and resolve errors.
• Ability to multi-task and meet multiple demands.
• Strong written communication skills.
• Ability to recognize needs and/or sell products or services.
• Proven initiative and the ability to work independently.
• Excellent verbal communication skills. (Bilingual - English and Spanish preferred)

Education: High School Diploma or equivalency

Schedule:

1st Shift availability- Monday through Friday 8am - 6pm, every third Saturday 9am - 1pm.