Customer Success Agent

Position: Customer Success Agent

Date Posted: May 18, 2026

Industry: Education Services / Customer Support / Call Center Operations

Employment Type: Full Time

Experience: Minimum 2 years customer service or business-related experience required

Qualification: High School Diploma or GED required

Salary: USD $19.23 – $20.00 per hour

Location: Florida, USA (Remote)

Company: Scholastic

Description:
Scholastic is hiring a Customer Success Agent to join its remote support team dedicated to helping customers and supporting educational programs that inspire lifelong reading. This role is ideal for individuals who are customer-focused, detail-oriented, and comfortable working in a fast-paced service environment with high communication volume.

The position involves handling customer inquiries across multiple channels including phone calls, emails, and faxes while ensuring timely, accurate, and professional responses. The Customer Success Agent will also support sales teams, assist with special service programs, and contribute to ongoing customer satisfaction initiatives. This role plays an important part in maintaining smooth operations across Scholastic Book Fairs and related services.

Candidates will be expected to troubleshoot customer issues, provide solutions, and escalate concerns when necessary. The role also includes participating in outbound call campaigns, supporting training activities, and contributing to process improvement initiatives during non-peak periods.

Key Responsibilities:

• Handle incoming customer calls, emails, and faxes in a professional and timely manner
• Resolve customer issues related to orders, payments, catalogs, and service concerns
• Identify problems, determine causes, and provide effective solutions or escalations
• Support operations and distribution-related customer inquiries when needed
• Assist with special projects such as order reviews, reconciliations, and program updates
• Maintain strong knowledge of products, services, and internal processes
• Ensure compliance with Scholastic policies and procedures in all customer interactions
• Collaborate closely with sales and support teams to ensure customer satisfaction
• Participate in training sessions, meetings, and team development activities
• Maintain consistent attendance and flexibility for varying shifts or overtime requirements

Qualifications & Requirements:

• High School Diploma or GED required
• Minimum 2 years of customer service or business-related experience
• Strong communication skills (verbal and written)
• Ability to handle customer complaints with professionalism and patience
• Proficiency in Microsoft Office tools such as Excel, Word, Outlook, and Teams
• Salesforce experience is a plus
• Strong multitasking, organizational, and time management abilities
• Ability to work in a high-volume, fast-paced call center environment
• Basic math skills are considered an advantage
• Ability to work collaboratively and adapt to changing workflows
• Bilingual (Spanish) is a plus

This role is an excellent opportunity for individuals who want to grow within a mission-driven education company while developing strong customer service and communication skills in a remote environment.

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