Moncler Store Operations Manager - Miami Bal Harbour
- Ensure the Moncler Americas Sales and Service standards are embodied consistently
- Manage and coach store team with energy, professionalism in order to enable the operations and sales teams to maximize store performance and provide an excellent client experience
- Proactively recruit, interview and hire a team that will drive store sales, operational KPI's, and deliver an elevated level of service while building customer loyalty and developing new customers through a strong client engagement
- Drive operational efficiency by managing to operating guidelines based on store operating and employee handbook
- Through proper stock management, ensure product is at the right place, at the right time to drive a stellar client experience, while also achieving inventory expectations
- Drive Store performance in sales, aftersales, and productivity through key KPI management (store sales, UPT, Conversion, Productivity and Inventory) and problem solving
- Responsible for daily operations ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures
- Analyze reports (sell-through and productivity) and work closely with Store Manager and regional partners to strategically drive and grow business
- Effectively coach and ensure all store staff complies with company initiatives (e.g. Training and Selling Programs, RFID, CEM, CRM etc.)
- Develop team to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings, Individual development plans
- Maintain a clean and efficient back of house by adhering to the back of house Optimization and efficiencies
- Additional responsibilities as assigned
- Bachelor's Degree or Equivalent
- Minimum of 3-5 years Retail Management experience
- Experience in managing a team
- Prior experience in luxury retail
- Proven track record of successful sales generation, building clientele and employee development and relations
- Proficient computer knowledge (MS Word, Excel and Outlook)
- Must have authorization to work in the country of employment
- Must be willing to work overtime with short notice
- Must be 18 years or older
- Results-driven and customer focused
- Problem solver
- Ability to communicate professionally and effectively with co-workers and customers alike
- Possess strong leadership qualities and can galvanize a team around company initiatives
- Possess strong attention to detail and business acumen
- Ability to analyze business and take business driving actions
- Ability to move or handle merchandise and boxes, generally weighing 0-40 pounds
- Ability to operate and use all equipment necessary to run the store
- Ability to work varied hours and days to ensure store is fully operational
- Ability to stand and walk for majority of a 40-hour work week
- Proficient in Microsoft Office, POS, CRM & Inventory Management systems
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