Server

Job Description

Job Description

Job Summary

The Karol Hotel is a boutique hotel located in the Feather Sound area of Clearwater, FL, convenient to the beaches, St Pete, and Tampa. The Karol features 123 rooms and suites, and features Katch Restaurant and Vantage Rooftop Bar, along with ballrooms and conference rooms to host events. The Karol Hotel is part of Marriott's Tribute Portfolio.

Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with Marriott's Tribute Portfolio standards.

Essential Functions

• Serves guests in an efficient courteous manner following the proper steps of service
• Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
• Wine knowledge to include grape varietals and intermediate wine pairing with food
• Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
• Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
• Work as part of a team with all team members within the hotel
• Upsell items to guests at all interactions
• Bus tables quickly and quietly ensuring no sticky residue is left on the table
• Light food running to include carrying at least two plates at warm or hot temperature
• Detail tables and remove items not in use
• Check station assigned for cleanliness of area
• Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
• Ability to use descriptors to describe dishes
• Be aware of any specials, soups, drinks, and any items that are running low
• Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
• Follow cash handling procedures, and must be able to explain shortages and overages
• Follow the proper steps of service consistently with every table as outlined in training manual
• Attend monthly department meetings and daily stand ups without exception unless approved by management
• Perform other duties as management requests to service our guests
• Use POS (point of sale) system to check out guests
• Follow the procedures addressed in the training manual
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on Marriott's Guest Satisfaction Survey

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality/serving position required, minimum one-year FOH serving experience in a high volume restaurant required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g. tablets

Physical Demands

• Ability to stand for extended periods of time, potentially under a heat lamp
• Ability to walk and bend
• Ability to lift 25 lbs.
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed
• Ability to work weekends and morning shift

What's In It For You?

• Medical, Dental, and Vision Insurance *
• Paid Time Off *
• 401(k) Plan + Company Match
• Discounted Employee Meals
• Marriott Hotel discounts worldwide
• Career Growth – We promote from within!

* For full time employees