Manager, Accounts Receivable - Contract-to-Hire

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

We are seeking a hands-on and proactive Manager of Accounts Receivables, who will lead invoicing, collections and team operations, ensuring timely accurate transactions. This role focuses on optimizing cash flow, reducing bad debt and fostering strong customer relationships to support the company’s financial health.  

The ideal candidate is a detail-oriented and strategic professional with a strong background in billing operations, collections , procedural development, and team management. We're looking for a hands-on, proactive leader who can balance high-volume activities with a commitment to efficiency and customer satisfaction. 

**This is a Contract role with the possibility of becoming a regular, full time position. Role is expected to be onsite 2 days/week in our Boca Raton, FL office.

What You’ll Do:

• Operations & Process Management
  
  
  
  • Oversee invoicing, payment processing, and customer account reconciliations.
  
  
  • Monitor aging reports and proactively address overdue accounts.
  
  
  • Resolve escalated billing and payment disputes.
  
  
  • Manage AR/Billing inboxes, ensuring timely, professional responses to inquiries.
  
  
  • Review account reconciliations related to cash and accounts receivables at month-end.
  
  
  • Ensure compliance with company policies, GAAP, and applicable regulations.
  
  


• Cash Flow & Collections
  
  
  
  • Develop strategies to optimize DSO (Days Sales Outstanding).
  
  
  • Implement effective credit management policies and approval processes.
  
  
  • Collaborate with sales, operations, and legal teams to resolve credit or contract issues.
  
  


• Reporting & Analysis
  
  
  
  • Prepare and present AR reports, forecasts, and collection performance to management.
  
  
  • Analyze payment trends to recommend process improvements.
  
  


• Leadership & Strategy
  
  
  
  • Lead, mentor, and develop the Accounts Receivable team to ensure high performance and accuracy.
  
  
  • Establish AR goals, KPIs, and policies align ed with company objectives .
  
  
  • Partner with leadership to enhance AR processes, systems , and controls.
  
  

Experience We’re Looking For:

• Bachelor’s degree in Accounting , Finance, Business Administration, or related field (required).


• 6+ years of AR or credit/collections experience, including 2+ years in a leadership role.


• Telecommunications and/or SaaS industry experience preferred.


• Strong knowledge of AR processes, GAAP, and collections best practices.


• Proven ability to lead teams, effectively communicate (both written and verbal), and successfully negotiate.


• Proficiency in ERP/accounting software (e.g., NetSuite, SAP, Oracle) and Microsoft Excel.


• Analytical, detail-oriented, and able to manage competing priorities in a fast-paced environment #LI-CC1

Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

#LI-OP1