Executive Support Specialist

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Florida Crystals is a leading domestic sugar producer and North America's first fully integrated cane sugar company, guiding our sugar from farm to table. We are America's first and only producer of certified organic sugar, grown and harvested in the United States. Our renewable energy facility is the largest of its kind in North America and provides clean energy that powers our sugar operations, which helps us reduce our use of fossil fuels. Florida Crystals also sustainably farms rice, sweet corn and other vegetables in rotation with our sugarcane. Our rice mill is the only rice mill in Florida.

OVERVIEW

The Executive Support Specialist position assists staff /end users with technical support of desktop computers, applications, handheld devices such as IPhones/IPads/Microsoft Surface Tablets, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established company standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve reported issues. The employee in this position will interact with high level VPs, Executives on a daily basis. Constant communication with other IT peers is of absolute necessity. He/She will also assist in the maintenance and testing of network servers and associated equipment. The position's responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

DETAILED ROLES & RESPONSIBILITIES

• Provide level 2 desktop and handheld support for users at multiple locations
• Work with key IT resources and management to develop, test, maintain, and document the standard desktop build.
• Evaluate software products and make recommendations based on business and security requirements
• Maintain an inventory for all devices and applications within a set territory
• Works with vendor support contacts to resolve technical problems with desktop and software applications when necessary
• Works with Help Desk and Network staff as appropriate to determine and resolve problems reported from clients.

• Some batch scripting knowledge
• Knowledge of IPhone/IPad handheld use and administration
• Work with remote desktop tools such as SMS, LogMein, and TeamViewer
• Trains and orients staff on use of hardware and software
• Works with procurement/purchasing staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• Some travel required
• Ability to lift up to 50 Lbs.

WORK EXPERIENCES

• 5-7 years experience supporting a diverse user base
• Excellent customer service and communication skills
• In-depth knowledge of the Windows XP/Windows 7/ Windows 8 desktop operating systems
• In -depth knowledge of Apple Products/devices
• General knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment
• General knowledge of unattended build processes and imaging utilities such as Ghost/TrueImage/Clone, etc.
• General knowledge of basic LAN/WAN topology
• Knowledge of operating system security vulnerabilities and patch implementation methods
• Ability to troubleshoot desktop and infrastructure issues and resolve complex problems
• Knowledge of the standard end user applications such as MS Office Suite, ForeFront, Adobe Suite, and SAP
• Bilingual English/Spanish required

EDUCATION REQUIREMENTS

• Network + and A+ Certification
• Microsoft MCP Certification
• H.S Diploma required

LOCATION OF ROLE

• West Palm Beach, FL

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.