Back to Jobs

Bilingual Account Solutions Representative

Credit Acceptance
Florida
Bilingual Account Solutions Representative Location Remote in Florida : Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why:
  • Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential.
  • Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day!
  • Flexible scheduling that allows you to pick your own hours on your assigned flex days.
  • 98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company.
  • Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development.
  • A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others!
  • Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests!
  • Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more!
  • An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.
    • Account Solutions Representative What's In It For You! Above market pay structure starting at $18.50 - $20.50/hour (based on experience) plus uncapped monthly bonus based on performance.
    • The estimated average bonus target for this position is around $800/month.
    • Paid bi-weekly
    • Annual hourly pay increases based on your performance
    Competitive benefits/perks that begin on your first day!
    • Work from home/remote
    • Medical, Dental, Vision
    • Paid training
    • Paid time off and paid holidays
    • Computer equipment provided (monitors, mouse, keyboard, webcam)
    • Paid parental time
    • 401k with employer match
    • Tuition reimbursement
    • Growth opportunities to advance your career
    • Ongoing training and development
    • Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!
    When Will You Work?
    • Mandatory 5 week virtual training Monday through Friday 8am - 5pm starting on 3/4/2024
    Schedule:
    • Schedule choices are based on availability and listed below in Eastern Standard Time (EST)
    Option 1:
    • Monday: Flexible Tuesday: Off Wednesday: Flexible Thursday: 12pm - 9pm Friday: Flexible Saturday: Off Sunday: 8am - 5pm
    Option 2:
    • Monday: 8am - 5pm Tuesday: Flexible Wednesday: 12pm - 9pm Thursday: Off Friday: Flexible Saturday: 8am - 5pm Sunday: Off
    What Will You Do? You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:
    • Create solutions to assist the customer from becoming further past due and get them current, where possible
    • Create a solution to assist the customer to cancel or stop vehicle repossession
    • Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
    You help these customers by:
    • Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
    • Professionally and respectfully working with customers to help them bring and keep their account current
    • Ensuring the information that we depend on to contact the customer is up to date
    • Leveraging our call model to assist in setting up promises that help to bring the customers' account current and/or cancel repossessions based on their specific situation
    • Supporting additional customer service requests
    What Skills/Experience Are We Looking For? Must have:
    • High School Diploma
    • High speed internet connection with a minimum of 15mbps download speed
    • Proficiency in spoken and written Spanish
    Nice to have:
    • Previous customer service and/or collection experience in call center environment
    • Experience in the finance or automotive industry
    • Experience in any position where you had to demonstrate excellent customer support or persuasive skills
    Who We Are…
    • Credit Acceptance is an award-winning workplace having been on Fortune's Top 100 Workplaces list 8 of the last 9 years!
    • We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential
    • We are an indirect auto finance company who has been in business for over 50 years!
    • We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit
    #CACEAST #zip #LI-Remote Benefits
    • Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
    Our Company Values: To be successful in this role, Team Members need to be:
    • Positive by maintaining resiliency and focusing on solutions
    • Respectful by collaborating and actively listening
    • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
    • Direct by effectively communicating and conveying courage
    • Earnest by taking accountability, applying feedback and effectively planning and priority setting
    Expectations:
    • Remain compliant with our policies processes and legal guidelines
    • All other duties as assigned
    • Attendance as required by department
    Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Posted 2025-11-04

Recommended Jobs

Assistant Store Manager, FT

Under Armour
Florida

Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and …

View Details
Posted 2025-08-07

Catering Supervisor - University of Central Florida

Compass Group
Orlando, FL

Join us for our Job Fair on Tuesday, July 1, 2025 from 2pm-5pm and Tuesday, July 8th from 10am-3pm at Addition Financial Arena-Cypress Room! Walk-ins are welcome!  Position Title: Catering Super…

View Details
Posted 2025-07-30

Occupational Therapist (OT) | Atlantis, FL

Texas Nursing Services
Atlantis, FL

Occupational Therapist (OT) | Atlantis, FL Full-Time | Days | Rotating Weekends Pay Range: $32.62 to $46.50/hour (based on experience) Sign-On Bonus & Relocation: Case-by-case b…

View Details
Posted 2025-11-02

Senior Full Stack Developer - Shopify

Cirkul
Tampa, FL

What is Cirkul?  Cirkul is a rapidly growing company on a mission to transform how beverages are developed, distributed, and enjoyed. It’s a new way to hydrate—so much so that 96% of customers sa…

View Details
Posted 2025-10-31

Annual Giving Director

Moffitt Cancer Center
Temple Terrace, FL

Annual Giving Director Location Temple Terrace, FL : Annual Giving Director Position Highlights: The Annual Giving Director is a critical fundraising position within the Foundation. The Annual Givi…

View Details
Posted 2025-10-30

Physician - Outpatient Pediatric Neurologist - Lakewood Ranch / Sarasota

Johns Hopkins Medicine
Saint Petersburg, FL

Johns Hopkins All Children’s Hospital (JHACH) is seeking an Outpatient Pediatric/Child Neurologist to join our highly recognized team of healthcare professionals in our South Market including Sarasot…

View Details
Posted 2025-09-04

Lifeguard

Woodfield Country Club
Boca Raton, FL

Woodfield Country Club in Boca Raton is seeking qualified  Lifeguard(s) for our aquatics complex to further enhance and ensure a safe and clean environment. To be considered for this position, you …

View Details
Posted 2025-10-22

Roll-Off CDL Driver

Wherry Truck Lines Inc.
Fort Myers, FL

Wherry Truck Lines, Inc. (WTL) / Green Waste Disposal has been a trusted name in bulk transport, land clearing, logging, and composting since 1992. As a well-established carrier, WTL is dedicated to …

View Details
Posted 2025-10-15

Assistant Service Manager

NPPS, Inc
Florida

A leading global manufacturer of Converting and Packaging Equipment is looking for an Assistant Service Manager who can handle installations projects. This organization is involved with making   Shri…

View Details
Posted 2025-10-18

Front Desk Associate

Crunch Fitness - CR Holdings
Coral Springs, FL

 Front Desk Associate- Coral Springs Club   HERE WE GROW AGAIN! Are you ready to leave average behind and join a high-performance team on the rise? CR Fitness is seeking Front Desk Associ…

View Details
Posted 2025-07-28