Merchandise Lead Cast Member (Tampa, FL) - Full-Time, Bench

Job Summary:

The Merchandise Lead Cast Member supports store leadership by providing daily direction and guidance to Cast Members within their assigned area or function. This role plays a key part in driving operational excellence, promoting teamwork, and ensuring the delivery of exceptional Guest service. The Merchandise Lead may perform the same duties as other Cast Members while also serving as an extension of leadership.

Location: Disney Character Warehouse, Tampa Premium Outlets in Tampa, FL

Responsibilities:

• Serve as an extension of leadership by leading Cast Members daily, applying strong sound decision‑making skills to ensure smooth operations and consistently high guest service
• Perform opening and closing procedures, including securing the location
• Support Front of House operations based on business needs, including performing all duties and responsibilities of the Merchandise Assistant role
• Assist with monitoring Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS
• Sets priorities and manages time effectively and efficiently
• Represents the Disney Brand, leading by example to provide Guests with Magical Experiences
• Actively approaches guests in a warm and friendly manner when in Front of House role, listening and asking questions to identify and meet Guests’ needs
• Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
• Tailors their approach to each Guest and learn quickly when facing new requests or challenges, using information to find solutions remembering the Most Important Policy and to always put the Guest first
• Assists Store Management team to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
• Ensures integrity of the brand by monitoring and maintaining Disney Look guidelines and standards of behavior
• Processes delivery in a fast and accurate manner following all guidelines and achieving process goals
• Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks

Basic Qualifications:

• Must be at least 18 years of age
• Must have a valid U.S. driver's license
• Job may require lifting boxes that weigh up to 45 lbs.
• Physical role requiring lifting, pushing, pulling, bending, twisting, standing, climbing, walking, and kneeling
• Cast members may be required to handle cleaning chemicals and supplies
• Written and verbal communication skills in English
• Full Time requires full availability for any shift, seven (7) days per week, including nights, weekends, and holidays

Additional Information:

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD: WDWCasting, WDW Casting

The starting pay rate for this role in Florida is $21.10 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: