Bilingual Medical Assistant

Job Description

Job Description

Position Summary
Under general supervision, the Medical Assistant (MA) provides clinical and administrative support in an outpatient women’s healthcare setting. Responsibilities include patient intake and triage, direct patient care, front office coordination, and performing routine medical procedures according to established clinical protocols and policies.

Key Responsibilities

Clinical Duties:
• Obtain and document patient medical histories, vital signs, medication dosage and frequency, and allergies.
• Prepare patient charts and assist providers during examinations and procedures.
• Perform routine procedures including venipuncture, catheterization, sterile dressing changes, and specimen collection per protocol.
• Administer medications as directed (IM, SQ, ID, oral, ophthalmic) following proper medication administration guidelines.
• Document clinical findings accurately in the electronic medical record (EMR).
• Complete physician orders, coordinate referrals, and assist with prescription processing.
• Enter laboratory, radiology, and authorization data per provider directives.
• Educate patients on medical conditions, diagnostic tests, and treatment plans within established guidelines.
• Maintain infection control, safety, and quality standards.
• Assist with outreach activities as required.

Administrative Duties:
• Answer incoming phone calls and assist patients professionally.
• Verify patient information and manage check-in/check-out.
• Schedule and coordinate patient appointments accurately.
• Maintain strict confidentiality of patient information (HIPAA compliance).
• Maintain inventory of medications and medical supplies.
• Perform additional duties as assigned.

Minimum Qualifications
• High school diploma or GED required.
• Medical Assistant certification from an accredited institution.
• Higher education beyond minimum requirements may substitute for experience on a year-for-year basis.
• Knowledge of patient intake and triage procedures.
• Understanding of outpatient clinical workflows and administrative processes.
• Knowledge of infection control and safety standards.
• Ability to perform routine invasive procedures according to protocol.
• Strong organizational and scheduling skills.
• Strong communication and documentation skills.
• Ability to educate patients on proper care and treatment.

Conditions of Employment
• Current CPR certification required.
• May be required to provide immunization records and TB testing.
• Hepatitis B vaccination offered (may decline with signed form or provide prior documentation).
• Pre-employment background investigation may be required.
• Successful completion of post-offer physical examination and medical history review.
• Compliance with influenza vaccination requirements.

Working Conditions
• Work performed in an outpatient clinical environment.
• Exposure to blood and blood-borne pathogens; OSHA training required.
• Moderate physical activity including standing and/or walking for extended periods.
• Ability to lift up to 25 pounds.