Client Relations Manager

Job Title: Client-Facing Commercial Landscape Account Manager

Company: Commercial Landscape Maintenance Company

Recruiter Overview: Bloom Talent Solutions connects exceptional professionals with fantastic opportunities. We're seeking a dynamic Client-Facing Residential Landscape Account Manager to join our esteemed client in beautiful Miami, FL.

Position Overview: Embrace Miami's appeal and vibrant community. Cultivate lasting client relationships while driving growth within a thriving book of business. The Client Relations Manager will be responsible for managing a book of business valued at $1.5 - $2 million and driving enhancement sales with an annual goal of $600k—$800k. This role will involve building and nurturing relationships with existing clients, identifying opportunities for growth, and delivering exceptional customer service. The ideal candidate will have a strong understanding of landscape maintenance practices, a passion for sales, and a proven ability to exceed expectations.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with a diverse portfolio of 10-20 clients, including HOA, hospital, hospitality, office, retail, and industrial properties.
• Enhancement Sales: Proactively identify and sell landscape enhancement services to existing clients, achieving annual sales goals.
• Contract Management: Ensure contract compliance, manage renewals, and resolve any client concerns promptly and effectively.
• Budget Management: Monitor and manage the budget for assigned properties, ensuring profitability and cost control.
• Quality Assurance: Conduct regular site visits to assess the quality of services and address any issues promptly.
• Communication: Serve as the primary point of contact for clients, ensuring clear and effective communication at all times.
• Team Collaboration: Work closely with the operations team to ensure seamless delivery of services and a positive client experience.
• Software Proficiency: Utilize Aspire software to manage client data, track sales, and generate reports.

Qualifications

• Education: Bachelor's degree in horticulture, landscape architecture, business administration, or a related field preferred.
• Experience: 3+ years of experience in landscape maintenance, account management, or a related role. Proven track record in sales and relationship management.
• Skills: Strong communication, interpersonal, and negotiation skills. Proficient in Microsoft Office Suite and Aspire software.
• Knowledge: In-depth knowledge of landscape maintenance practices, plant materials, and industry standards.
• Other: Valid driver's license with a clean driving record. Bilingual (English/Spanish) preferred.

Benefits

• Competitive salary and commission structure
• $70k - $85k
• Vehicle allowance or company vehicle (not take-home)
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities

To Apply

If you are a highly motivated and results-oriented individual with a passion for the landscape industry, we encourage you to apply. Please submit your resume and cover letter to [email protected]