Agent Services Coordinator

Overview:

We are seeking a detail-oriented, tech-savvy, and service-focused Agent Services Coordinator to provide virtual support for Keller Williams (KW) real estate offices. This role is central to delivering a consistent and positive onboarding experience for new agents and ensuring smooth operations across agent-facing services. You’ll serve as the remote connection between the office team and its agents—helping with onboarding, technology setup, training coordination, and internal communications.

Key Responsibilities:

• Assist in onboarding new agents by guiding them through checklists, technology systems, and resources.
• Maintain agent rosters, internal directories, and digital files.
• Support agent inquiries related to KW platforms and tools.
• Provide general administrative support including scheduling, event coordination, data entry, and reporting.
• Assist with internal and external event promotion and virtual meeting support.
• Update office intranet, newsletters, and social media platforms (Canva and scheduling tools).
• Track agent milestones and coordinate welcome communications and training reminders.
• Maintain a strong understanding of KW culture, tools, and agent success programs to guide agents effectively.
• Act as a liaison between agents and the Market Center leadership team to ensure agent satisfaction and smooth operations.

Qualifications:

• Experience in administrative support, customer service, or real estate coordination (KW experience is a plus).
• Excellent written and verbal English communication skills.
• Familiarity with Google Workspace, Microsoft Office, and virtual collaboration tools (Zoom, Slack, Trello, etc.).
• Experience using design or social media tools (Canva preferred).
• Ability to learn new software quickly (e.g., KW Command, KW Intranet, Top Producer, CRM systems).
• Strong organizational skills and attention to detail.
• Self-motivated, resourceful, and able to manage tasks independently.
• Comfortable working in a fast-paced, team-oriented remote environment.
• Stable internet connection (minimum 100 Mbps) and a reliable home workstation.

Why Join Us:

• Be part of a global support team making an impact on agent productivity and success.
• Work with one of the largest and most recognized real estate brands in the world.
• Grow your skills in real estate operations, customer success, and administrative excellence.
• Enjoy long-term career development and remote work flexibility.