Audio Visual Operations Manager
- Provide executive leadership for the Installation, Engineering and Software Service Departments
- Lead department managers in achieving Key Performance Indicator (KPI) success criteria.
- Coordinate and prioritize projects, operational initiatives, and company resources to ensure optimal performance and efficient resource utilization
- Build, develop and lead high-performing teams of 15+ employees by fostering professional growth, accountabilty and training of employees
- Serve as the primary point of contact for customers, cultivating strong relationships and ensuring exceptional customer satisfaction throughout the project lifecycle.
- Drive continuous operational improvement by implementing and optimizing EOS processes, workflows, and performance metrics.
- Strong organizational and leadership skills managing team of 15 or more people
- 10+ years experience in Audio Visual project management and construction methodology
- Must have a strong understanding of Audio Visual and low voltage systems
- Must have a strong understanding of IT networks and standards
- Commitment to people management with dignity and respect
- Entrepreneurial experience and/or spirit
- Excellent written and verbal communication skills
- Adaptability to technology advancements and changing project requirements
- Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office
- Knowledge of best project management practices and problem-solving abilities
- Project Management Professional (PMP) or technical degree preferred
- Support, contribute, and comply with the company’s entrepreneurs operating system (EOS)
- Align with the Core Values of IM Solutions
- Work well under pressure and maintain the highest standards of integrity and teamsmanship
Core values are the most important aspects of the IM Solutions culture.
- Life-Long Learning - Personal commitment in learning inspires us to continually grow
- Others Focused - Building strong relationships with team, customers and community
- Positivity - Positive thinking will give us positive results
- Solutionist - Passionate and reliable problem solving is in our DNA
- Flexible 9/80 work schedule with every other Friday off
- Employee Incentive Plan based upon KPI performance
- Health, Dental and Vision Insurance
- Simple IRA with Company Match
- Paid time off
- Paid Holidays
- Comprehensive training program
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