Sales and Guest Service Associate

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k) matching
• Dental insurance
• Vision insurance

Welcome, Empower, Connect!
At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.
By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

Job Description:
Hand and Stone Massage and Facial Spa, located in Seminole, is seeking a Front Desk Sales Associate. You are a critical link in ensuring that our customers' experience at our Spa is nothing short of outstanding !

Responsibilities:

• Meet membership sales goals and maintain a minimum conversion percentage of 15%
• Attend all Membership Training/webinars.
• Train, monitor, and coach the performance of all sales and service staff.
• Assisting in overseeing the daily operations of the Spa.
• Manage spa sales performance.
• Detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests while fostering lasting relationships.
• Capable of working flexible hours.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Bring a positive and energetic attitude.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

What's in it for you?

• Competitive Compensation - Hourly wage PLUS commissions.
• Contests - Do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time.
• Positive and Professional Work Environment - We strive to maintain a fun and engaging work environment. We hope you do too!
• Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must have reliable transportation
• Must be exceptionally organized and have excellent attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision
• Management experience 2+ years (preferred)
• Sales experience 3+years