ZIMLog - Senior Logistics Customer Service Coordinator

Main Purpose of the Role:

This position performs Logistics, Operations and Customer Service Support to our customers and agents. Overall duties include handling IMPORT / EXPORT bookings and documentation for both AIR and OCEAN, AES filing, Shipping Instructions, Draft BL’s, export door moves, LTL, send pre-alert documents to destination, Arrival Notice, AMS, ISF and customs clearance, cargo release, import door moves, demurrage and detention. Billing and invoicing, vetting vendors costs.

A self-motivated individual, who supports all day-to-day activities.

Main Tasks:

• Coordinates with origin agents.

• Receives AMS Templates, ISF Templates, and Pre-alert documents from overseas agents.

• Adds files to system.

• Monitors ETA.

• Communicates with consignees.

• Prepares Arrival Notice and Invoice to customers.

• Coordinate Customs Clearance with Brokers.

• Collects charges from consignee.

• Coordinates cargo releases with internal accounting team and carriers.

• Coordinates door deliveries (if contracted).

• Posts Costs (bills) to pay vendors.

• Manages demurrage and detention with customers and carriers.

• Ensures compliance in U.S. import cycle for both AIR and OCEAN.

• Manages booking inquiries from customers and agents.

• Coordinates with shippers.

• Request bookings from carriers (AIR/OCEAN).

• Adds files to system.

• Prepares House Bookings and send to customers.

• Receives Shipping Instructions.

• Files AES/EEI to CBP.

• Submits VGM & SOLAS.

• Submits SI to Carriers.

• Prepare export cargo documentation for warehouses, carriers.

• Issues Draft BL’s and seeks approval from customers.

• Confirm Cargo details to carriers.

• Coordinate BL releases.

• Send pre-alerts to customers and destination agents.

• Coordinates with destination agents.

• Issues invoices and ensure collection.

• Posts costs (bills) to pay vendors.

• Ensures compliance in U.S. export cycle for both AIR and OCEAN.

REQUIREMENTS

• High school diploma or general education degree (GED).

• College Degree in Supply Chain, Logistics, International Commerce, or related field (preferred).

• 1+ year experience in a Freight Forwarding company in Customer Service, Logistics and/or Operations roles.

• MS Office Proficiency.

• Magaya Software knowledge (required).

• E2Open Software knowledge (preferred).

• Customs Regulations Knowledge for IMPORT and EXPORT in both AIR and OCEAN.

• STA or similar / relevant TSA clearance.

• HAZMAT training certifications (preferred).

• IATA training certifications.

• Strong Customer Service Skills.