Purchasing Resolution Specialist

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category.

Benefits that drive themselves:

• Hourly Pay rate: $19.20 / Hour!
• Full Time, Monday-Friday, 8:00am - 5:00pm.
• Paid Holidays Off and No Weekends!
• We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, complimentary gym access, meal prep services and more!
• Work from home options after 90 days! We offer hybrid schedules that would consist of 2 days at home and 3 days in the office.
• Employee Discount Program!
• Long-Term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country.
• Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025!

Overview

The Purchasing Resolution Specialist (PRS) is responsible for all OS&D (overages, changes, shortages, and damages) incidences for all Chadwell Supply locations. This includes MRO, renovations, and special orders. The PRS Lead documents the incident and maintains proper records to ensure the company receives the proper reimbursements. The PRS Lead initiates contact with suppliers and obtains the proper documents to perform reverse logistics. The PRS Lead will also assist in other areas of supplier returns.

What you will need:

• Be a minimum of 21 years of age.
• Pass all pre-employment, background check and drug testing.
• Have good interpersonal skills and be able to effectively communicate with vendors, managers, and coworkers.
• 1+ years of Operations, distribution logistics and receiving experience.
• Have advanced skills in Microsoft Excel.

How you will make an Impact:

• Follow all Chadwell Supply policies, procedures, and guidelines whether oral or written.
• Be responsible for investigating and resolving receiving exceptions such as overages, shortages, damages, refused, and unmarked freight.
• Review and resolve any discrepancies with supplier invoices, grievances, claims for all locations.
• Perform reverse logistics specific to customer return of product, ensuring proper and timely execution, including exception management.
• Perform reverse logistics specific to product recalls, ensuring proper and timely execution.
• Help to develop and implement key operational OS&D metrics, including savings, and cost models.
• Perform inbound and outbound exception review and provide reporting to Category Managers needed to initiate corrective action with suppliers.
• Reach out to suppliers for POD’s, packing slips, RGA’s, and credit memos as needed/required to resolve discrepancies.
• Coordinate between A/P and suppliers to resolve invoice discrepancies on qty’s, UOM’s, and any orders from purchasing, customer service and renovation team issues which team has been notified.
• Enter receiving transaction, return transaction w/credit as needed to correct discrepancies
• Coordinate between Buyer’s and branches to resolve receiving discrepancies, pricing discrepancies and any other related discrepancies for all orders from purchasing, customer service and renovation team.
• Track and manage credit memos, save copy in designated S drive OSD folder by supplier; with a naming convention that is standardized and approved by Manager.
• Maintain OSD excel tracking sheet to capture credits received, additional purchased due to overages or wrong product, and other key metrics as assigned by Manager.
• Other duties as assigned.