Call Center Customer Service Admin

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Ideal Nutrition is a healthy food distribution company located in the heart of Palm Beach County, Florida. The Ideal Nutrition team is committed to helping you lead a happier, healthier, and more rewarding life. The company is growing at a rapid pace and new opportunities are emerging many times throughout the year.

As a full-time employee, you can choose from a full menu of our benefits, including comprehensive medical, dental and vision plans, life insurance plans, 401(k) plan, vacation accrual, paid sick leave, and more. Open your future to incredible career potential, and work for an industry leader who invests in their people.

The customer service admin will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on Ideal Nutrition's customers. This position is responsible for providing excellent customer service to Ideal Nutrition customers and handling calls/customer contact within established guidelines. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like Google Suite and office equipment. If you have previous experience in customer service, we'd like to meet you. Ultimately, a successful customer service admin should ensure the efficient and smooth day-to-day operation of our office.

Responsibilities

• Answer and manage customers inquiries via telephone and chat.
• Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
• Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
• Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Maintain contact lists
• Organize and schedule deliveries
• Provide general support to customers
• Other duties as assigned or requested.

Skills

• 2 years customer support experience or experience as a client service representative
• Knowledge of office management systems and procedures
• Bilingual skills (Spanish / English) required
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in Google Suite
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift
• Rotating shift

Work Location: In person