Service Manager - Lower Deck

Three Oaks Hospitality’s collection of community-driven restaurants and bars is seeking a motivated and outgoing individual to fill the role of Service Manager. The restaurant manager will work under the direction of the General Manager and fulfills a variety of responsibilities, including overseeing the daily operations of the restaurant and ensuring guest satisfaction. From solving customer service issues to performing quality control on entrees, there’s nothing they don’t do. If you are dedicated to details and thrive in a fast-paced environment, this job is for you!

Supervisory Responsibilities:

• Monitor the performance of servers, bartenders, hostesses and kitchen staff.
• Conduct performance reviews and provide feedback and training as necessary.

Duties/Responsibilities:

• Recruit, interview, hire, and train new bar staff employees
• Manage the front of house to provide outstanding customer satisfaction.
• Resolve customer service issues and customer complaints.
• Train and educate staff members on new food and beverage service practices.
• Create schedules for full-time and part-time restaurant staff.
• Manage cash flow, records, and credit card payments.
• Supervise inventory and ordering.
• Ensure restaurant and employee compliance with all health and safety codes.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Exemplary customer service skills
• Interpersonal skills
• Problem-solving skills
• Excellent verbal communication skills
• Organizational skills
• Basic math and computing skills
• Knowledge of current technology
• Experience leading and training others.

Education and Experience:

• High school diploma or GED
• Previous restaurant experience or proven knowledge of restaurant operations
• Valid Food Handlers Certificate

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

Benefits:

• Generous paid time off
• Medical, dental, vision, life
• 401(k) with company match
• Employee Discount
• Referral Program
• Flexible Schedule
• Paid Training
• Free Parking