Service Advisor/Writer
Appreciatio n “All your hardwork and time is greatly appreciated, which can sometimes go unnoticed elsewhere. Management does a great job letting you know your effort doesn’t go unnoticed.”
Atmosphere “We have a great family vibe going on. It is a fast paced dealership with lots of opportunity. All the right resources are in place to have a successful career.”
Team “This is the best shop I have ever worked for. Competent staff, knowledgeable peers, everyone works together to achieve the common goal.”
Fun environment “Positive place to work and tons of fun. I enjoy working side-by-side with all my co-workers.”Pay Range: Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. Major Duties and Responsibilities:
- Ability to work in a fast-paced environment and comfortable multi-tasking.
- Interact with customers both in-store and on the phone.
- Follow a structured sales process.
- Have working knowledge of the Harley model families.
- Be able to effectively manage open repair orders.
- Proactive follow up with current and previous customers.
- Maintain a high degree of customer satisfaction with the ability to handle customer complaints.
- Motorcycle background preferred but not required.
- Harley-Davidson enthusiast preferred but not required.
- Motorcycle endorsement and weekend availability.
- Possess sound judgment and decision-making ability.
- Previous Service Advisor/Writer experience in the automotive industry a plus.
- Aggressive Pay Plans.
- Comprehensive Paid Training.
- Employee Discounts.
- 401K with Company Match.
- Medical, Dental and Vision Insurance.
- Voluntary Term Life, Short and Long-Term Disability.
- Accident, Critical Illness and Cancer Insurance.
- Flexible Spending Account access.
- Legal Shield and Identity Theft Shield.
- Competitive Vacation Time.
- Manchester Harley-Davidson (Manchester, NH) – #1 in New England
- High Octane Harley-Davidson (Billerica, MA) – #1 in Massachusetts
- Rockstar Harley-Davidson (Fort Myers, FL) – #1 in Florida
- Motown Harley-Davidson (Taylor, MI) – #2 in the Nation
- Alligator Alley Harley-Davidson (Sunrise, FL) – #1 Southeast FL
- Palm Beach Harley-Davidson in (West Palm Beach, FL) #2 Southeast FL
- Old Glory Harley-Davidson (Laurel, MD) -#1 in Maryland
- Stars and Stripes Harley-Davidson (Langhorne, PA) – #1 in Pennsylvania
- MotorCity Harley-Davidson (Farmington Hills, MI) – #2 in Michigan
- Patriot Harley-Davidson (Fairfax, VA) – Newest and Fastest Growing
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