Service Desk (L0) - Lakeland, FL
We are seeking a Service Desk Engineer (Level 0) to join our IT support team in Lakeland, Florida. This is an entry-level role focused on providing front-line support, handling tickets, and assisting end-users with their day-to-day IT needs.
Responsibilities:
- Act as the first point of contact for all IT support requests (phone, email, or ticketing system).
- Log, categorize, and prioritize incoming tickets accurately.
- Provide basic troubleshooting for issues related to:
- User accounts and password resets
- Microsoft Office applications (Word, Excel, Outlook, Teams)
- Windows operating system navigation
- Network connectivity (Wi-Fi, VPN, basic IP checks)
- Printer and peripheral setup/support
- Escalate unresolved or complex issues to Level 1/Level 2 support.
- Maintain clear communication with users, ensuring timely updates and resolution tracking.
Requirements
- Basic knowledge of IT systems, Windows OS, and Microsoft Office Suite.
- Familiarity with ticketing systems (ServiceNow, Remedy, Zendesk, or similar) is a plus.
- Strong customer service and communication skills.
- Availability to work on-site in Lakeland, FL.
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