Payments Operations Manager - SaaS (Miami)

Payments Operations Manager (T2 Support & Onboarding) - Merchant Services

Location: Miami Beach, FL (Hybrid)

Reporting to: VP of Finance

The Opportunity:

My client, a high growth SaaS firm, is hiring a Payments Operations Specialist to own onboarding, escalations, and payments expertise at a fast-growing SaaS company.

This is a high-visibility, revenue-critical role where you’ll act as the bridge between customers, processors, and internal teams, ensuring merchants get live quickly and issues are resolved efficiently.

What You’ll Do:

Own Payments Escalations (T2)

• Act as the primary escalation point for complex payments issues
• Resolve onboarding failures, funding delays, chargebacks, and processor errors
• Build internal documentation to reduce repeat issues and improve T1 efficiency

Drive Merchant Onboarding

• Own the end-to-end onboarding process from application to activation
• Manage relationships with payment processors and escalate when needed
• Proactively track applications, remove blockers, and accelerate time-to-live
• Continuously improve onboarding workflows and documentation

Support Revenue Teams

• Join sales calls as the payments subject matter expert
• Advise on pricing, positioning, and merchant-specific risk considerations
• Help prospects understand the value of the payments offering

What We’re Looking For

• 3-6 years in payments operations, merchant services, or fintech
• Experience with processor onboarding (Stripe, Payarc, or similar)
• Strong understanding of merchant acquiring (underwriting, chargebacks, funding, residuals)
• Highly organized with the ability to manage multiple onboarding pipelines
• Strong communicator who can simplify complex payments concepts

Nice to Have:

• Experience in SaaS with embedded payments / PayFac models
• Exposure to sales support or revenue teams
• Familiarity with residual reporting and reconciliation

Why This Role

• Payments is a core revenue driver, not a back-office function
• Opportunity to build and own key processes from the ground up
• High visibility with leadership and direct impact on growth

This role is in office, based in Miami Beach.

Salary between $100,000 - $110,000 + variable compensation.