Administrative Assistant
- Bonus based on performance
- Opportunity for advancement
- Training & development
- Fast Paced Environment
- Opportunity for advancement
- Training & Development
- Be Part of a Positive, Community-Minded Team
- Answer incoming phone calls, texts, and messages; provide friendly, professional customer support
- Schedule appointments and coordinate technician calendars
- Call new leads promptly from lead sources, qualify needs, and book appointments/estimates
- Perform customer follow-ups (estimate follow-up, post-service check-ins, review requests)
- Make collections/payment follow-up calls and document outcomes
- Update customer/job notes in the CRM and keep accurate records
- General office admin support as needed (invoices, job files, routing messages)
- Communicate with vendors and assist with supply ordering as needed.
- Assist in maintaining compliance with certifications, safety, and company policies.
- Apply for and maintain vendor programs.
- Confident on the phone and comfortable making outbound calls (leads + payment follow-ups)
- Strong organization and attention to detail
- Ability to multitask in a fast-paced environment
- Excellent verbal and written communication abilities.
- Basic computer skills (email, calendars, CRM systems)
- Professional, calm communication style
- Experience in home services (cleaning/restoration/plumbing/HVAC) scheduling or dispatch
- Experience with invoicing, AR, or payment collections
- Familiarity with lead platforms (Angi, Thumbtack) and responding quickly to inquiries
- Excellence: Strive for accuracy, professionalism, and efficiency in every task.
- Integrity: Handle customer and company information with care and confidentiality.
- Teamwork: Collaborate effectively with technicians, management, and vendors.
- People: Provide a welcoming and supportive presence for both staff and customers.
- Accountability: Own responsibilities, meet deadlines, and follow through on commitments.
- Community: Represent Voda with professionalism and pride in all interactions.
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