Training Manager, Fulfillment Operations

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Training Manager

Location: Jacksonville, FL - onsite

Primary Purpose: The Training Manager is responsible for designing, implementing, and managing network-wide training programs that support operational excellence and leadership development across large-scale fulfillment centers. This role ensures that all employees—from hourly associates to leadership teams—receive effective, consistent, and engaging training that drives performance and compliance. The Training Manager will also oversee the structural design of training frameworks and manage a team of hourly trainers across three fulfillment centers.

This role will report directly to our Sr Director of Engineering.

The successful individual will leverage their proficiency in Training Management to... 

Training Program Development & Delivery

• Design and implement operational training programs for fulfillment center processes, safety, and compliance.

• Develop leadership training initiatives to support career growth and succession planning.

• Create and maintain structured training frameworks, including SOPs, learning paths, and competency models.

Team Management

• Directly manage training staff across three fulfillment centers, ensuring alignment with company standards.

• Provide coaching, performance feedback, and professional development for training team members.

Network-Wide Support

• Collaborate with operations leadership to identify training needs and performance gaps.

• Standardize training content and delivery methods across all sites for consistency and scalability.

• Monitor and report on training effectiveness using KPIs and feedback mechanisms.

• Support sustainability efforts through creation of educational materials.

• Help develop training programs to support performance for associates and leaders

• Contribute to Lean initiatives with leadership training in 5S, Continuous Improvement and Audit programs

• Ability to travel between fulfillment centers as needed (Jacksonville, Las Vegas, and West Chester)

Continuous Improvement

• Stay current on industry best practices and incorporate innovative training solutions.

• Utilize technology and learning management systems (LMS) to enhance training delivery and tracking, such as Brainshark and We are Learning.

The accomplished individual will possess... 

• Bachelor’s degree in Human Resources, Business, EHS, or related field, or work equivalent experience

• 5+ years of experience in training and development, preferably in a high-volume operational environment.

• Strong leadership and team management skills with experience supervising multi-site teams.

• Excellent communication, presentation, and organizational skills.

• Proficiency in LMS platforms and Microsoft Office Suite; experience with e-learning tools is a plus.

• Effectively able to manage multiple projects and conflicting priorities

An outstanding professional will have... 

• Experience in fulfillment, logistics, or manufacturing environments.

• Knowledge of adult learning principles and instructional design methodologies.

• Experience operating and certifying others on PIT equipment.

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at