Triage Nurse

Please note this is not a remote position.

About The Villages Health
The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown.

Our Full-time Benefits
Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!

Hiring Event
Please bring your resume and join us:

• Friday, March 20 th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) – RSVP’s are encouraged through Eventbrite at

Responsibilities:
A non-exempt position responsible for providing clinical triage decision making under the supervision of the Lead Clinical Telephone Triage Nurse. The nurse should be able to prioritize the urgency of the patient telephone interaction based on the assessment data, utilize decision support tools and collaborate with other health care professionals to arrive at a plan of care, implement appropriate interventions, and evaluate the outcome.

Essential Duties and Responsibilities: 

• Performs nursing assessment of patients with acute and/or chronic health problems via telephone.
• Chooses the most appropriate decision support tool based on the assessment.
• Advises the patient and/or the family of the patient on the recommended level of care.
• Educates the patient and/or the family regarding level of recommended care, including over the counter (OTC) medications and therapies, symptoms to report and when to call back.
• Follows up on patients via telephone for symptom resolution or disposition.
• Reports assessment, findings, and other pertinent information to the Primary Care Physician (PCP) or to the appropriate designated Provider or the care management team.
• Accurately communicates and documents assessments and recommended interventions within identified time frames.
• Schedules and confirms appointments.
• Conducts research of available information or community resources and provides to patient, as appropriate.
• Other duties as assigned.

Education/Experience Requirements:

• Must have a valid Florida Registered Nurse’s License
• BLS Healthcare provider.
• Graduate of an accredited school of nursing.
• Knowledge of scope of practice for RNs in the State of Florida.
• Professional knowledge of clinical nursing protocols in various specialties with emphasis in the areas of disease processes, emergencies, and pharmacology.
• Knowledge of what medical symptomology constitutes urgent/emergent care. Knowledge of medical terminology and abbreviations.
• Knowledge and understanding of managed care concepts strongly recommended.
• Knowledge of clinical protocols for vital signs. Knowledge of normal values for vital signs (BP, Pulse, Respirations, Temps).
• Knowledge of scheduling practices/referrals for physician offices preferred.
• Knowledge of effective teamwork practices between front and back office staff.
• Assists with training and evaluation of Clinical Telephone Assistants and Clinical Triage Assistants as assigned.
• Strong critical thinking skills.
• Excellent clinical skills and judgment.
• Strong coaching ability
• Skill in initiating appropriate emergency procedures.
• Skill in handling a number of tasks simultaneously.
• Skill for tact and diplomacy in interpersonal interactions.
• Ability to communicate calmly and clearly with patients.
• Ability to use manual dexterity to perform medical treatments.
• Ability to establish and maintain effective working relationships with coworkers and diverse patient populations.
• Ability to perform mathematical calculations for drug dosages.
• Ability to work with computer and effectively use electronic medical records (EMR).
• Ability to work under pressure.

Salary is commensurate with experience.

Questions? Contact us at [email protected] 

Note : A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to .