Customer Service Agent - Billing for Streaming Service Company (Remote)
- Experience: 2–3 years in billing, preferably in a BPO or customer service environment.
- Adaptability: Quick to learn and adapt to new systems, tools, and processes in a fast-paced setting.
- Analytical Skills: Able to identify discrepancies in billing or account information and implement effective solutions.
- Attention to Detail: Highly detail-oriented with strong accuracy in reviewing financial data and transactions.
- Independence: Capable of working autonomously while managing complex processes efficiently.
- Communication Skills: Professional and clear in handling customer inquiries and providing explanations.
- Process and manage billing information with accuracy and efficiency.
- Review billing transactions to ensure completeness and correctness.
- Respond to customer inquiries regarding billing, account statements, and charges.
- Investigate and resolve billing discrepancies or issues promptly.
- Ensure compliance with company policies, procedures, and relevant regulations.
- A reliable computer (at least with an i5 processor), a stable high-speed internet connection and back up for both.
- A quiet, cozy workspace to handle calls and chats like a pro.
- Flexible with work schedule.
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