Remote Clinical Behavioral Care Manager

Position Summary:

This position is with the MindHealthy division of the C3 HealthcareRx organization (parent company to Wellbox).

The Collaborative Care team involves the patient’s Primary Care Provider (PCP), a Psychiatric Consultant, Clinical Behavioral Care Manager (CBCM), and, when available, other mental health providers in the primary care clinic. The CBCM will provide assessment and care management services, including administration of validated rating scales, technology-enabled psychosocial interventions, behavioral health care planning in relation to psychiatric health problems, including revision of plans for patients who are not progressing or whose status changes, maintenance of the online member registry, and ongoing collaboration with partner practitioners and our psychiatric care team.

Essential Functions:

• Support the mental and physical health care of patients for an assigned patient caseload.
• Assess, plan, implement, monitor, and evaluate options and services to meet the psychosocial health needs of patients.
• Provide brief behavioral health interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
• Systematically track treatment response and monitor the patient for changes in clinical symptoms.
• Build continuous relationships by telephone or tele-video capabilities.
• Engage patients outside of normal clinic hours as necessary to perform CBCM duties.
• Work with Psychiatric Consultant to support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence, monitoring side effects, and effectiveness of treatment.
• Deliver weekly patient care plan reviews with the psychiatric care team and collaborative care team members.
• Facilitate and support regular collaborative case reviews with medical providers by telephone or video.
• Utilize a shared technology platform to track all assigned patients and prioritize patients for case review.
• Identify and escalate patients who may need more intensive or specialized mental health care, as appropriate.
• Respond to communications from team members, patients, and medical providers in a timely fashion.
• Perform other related tasks as assigned.

Required Education and Experience:

• Completion of a Master of Social Work or equivalent accredited program.
• Current, unrestricted LCSW, LCAS, or other licensed mental health professional license.
• Minimum of four (4) years clinical experience with exposure to a specific therapy, case management and/or working with patients on social issues.

Competencies and Preferred Qualifications:

• Strong written and verbal communication skills.
• Exhibit a positive, flexible, and solution-focused attitude.
• Ability to quickly synthesize medical and behavioral health data and formulate effective and evidence-based clinical recommendations.
• Maintain active licensure within state(s) of jurisdiction.
• Demonstrated success managing patient caseload from home environment.
• Experience working within primary care/psychiatry under the oversight of a billing practitioner.
• Strong knowledge of clinical standards of care.

Position Type and Expected Hours of Work:

We are seeking team members who can work full-time, Monday - Friday. The hours can generally be worked between 7 am and 8 pm.

Physical Requirements:

This is a remote position that requires you to sit or stand at a computer for up to 40 hours weekly and be able to make phone calls and virtual appointments.

Work Environment:

This opportunity allows you to care for patients virtually from the comfort of your home. We will provide you with the equipment and software needed, such as a computer and headset for internet-based calls. Since we’re dedicated to offering our patients the best care experience possible, a hard-wired, high-speed internet connection and a private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws is required.