Operations Production Supervisor - Miami Lakes (Hybrid)
- Supervises, coordinates and directs a team of hybrid employees responsible for the daily functions within the Operations Production Department.
 - Assists management with making necessary decisions for personnel regarding employment, performance appraisals, salary recommendations, promotions and termination.
 - Coordinates and directs the immediate activities and departmental workflow of the daily processes to ensure timely completion of responsibilities within regulatory requirements and departmental guidelines.
 - Prepares work schedules and assigns duties to department personnel to ensure efficient operation of department.
 - Interfaces with and provides support to other areas of the bank to assist with adjustments and corrections to customer information and general ledger reconciliation.
 - Works with management team to ensure operational standards are consistent with the most current regulatory guidelines and that effective controls are implemented to mitigate risk and losses to the bank.
 - Ensures the integrity of the daily work and that transactions are processed accurately and within standards.
 - Maintains and distributes operational and statistical reports for areas of responsibility.
 - Monitors data input into the department's Flash Reports to ensure that the staff is accurately entering their volumes on a daily basis.
 - Monitors errors, creates standards and maintains department performance metrics to assist management with meeting head count requirements.
 - Develops and maintains current departmental desk procedures for area of responsibility.
 - Ensures all employees are cross trained on multiple functions to mitigate any single points of failure.
 - Provides superior service to client facing employees when assisting them with customer servicing needs.
 - Assist the Audit Department with periodic examinations.
 - Assists the department manager with projects, initiatives and implementations impacting the department.
 - Works with department manager to re-engineer operational tasks to maximize efficiencies and manage workflow capacity for effective utilization of resources.
 - Works with department manager to update and administer the department disaster recovery/business continuity plan.
 - Oversees the department's new release testing and data validation exercises.
 - Serves on committees as a Subject Matter Expert (SME) for special projects (i.e. system upgrades, system modifications, conversions, mergers, etc.).
 - Attends training seminars as required to maintain current with systems, pertinent regulations and development needs.
 - Assists the department manager with the creation of departmental budget providing recommendations for capital expenditures and staffing.
 - Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
 - Adheres to Bank policies and procedures and completes required training.
 - Identifies and reports suspicious activity.
 
- Supervises function, projects or services and/or one or more employees, as applicable.
 - Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
 - Assists management in providing feedback relative to interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
 
- 5+ years of recent supervisory and/or leadership experience in deposit operations and/or Retail Banking in a large financial institution required
 - Commercial banking experience preferred
 
- Candidates residing in locations within BankUnited's footprint may be given preference.
 
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