Landscape Account Manager

Job Title: Account Manager (Landscape)

Employment Type: Full-Time

Compensation Range: $55,000.00 to $65,000.00 Salary, Exempt

Supervisor: Branch Manager

Berman is a leader in property management and facility services. If you’re the kind of person who cares about growing your career and providing the highest level of quality services to the client properties that we work on, then you’re exactly the kind of person we’re looking for. We don’t just hire anyone at Berman; we are only looking for new team members who have the strongest work ethic, a deep sense of responsibility, a passion for succeeding, and a willingness to always go the extra step in whatever task you undertake.

When you join Berman, you’re committing to making a difference in everything you do while working on our team. We make a commitment to you too – helping you embark on a career with a path to strong growth and constant support in your path to higher career levels!

Founded in 2006 in Orlando, FL Berman has become a respected leader in the Property and Facility Services markets that we operate in. We work every single day on many millions of square feet of commercial and other types of properties. We provide every service needed to run, manage, and beautify our client’s real estate assets. Our employees come first at Berman, our belief is that if our employees are happy, strongly supported, and put in a position to succeed, then our clients will also be happy with the work that our employees provide on their assigned properties every single day. Berman cares deeply about the people we hire and ensures that growth is always on the horizon. If you put customers first, care passionately about what you do, and are committed to working on a team that respects each other, then Berman is the right fit for your next career position.

The Account Manager is responsible for ensuring the successful operations of a portfolio of commercial landscape accounts including budget control, client relations, quality control, enhancement sales, and maintenance safety procedures.

Responsibilities/Activities:

• Develop strong positive relationships with each customer based upon clear and frequent communication, by conducting customer walk-throughs, and by the proven ability to meet the customer needs.
• Proactively manage properties by inspecting and locating problems in the landscape, communicating the problems to the customer, and defining a resolution that is within customers’ needs and budgetary parameters.
• Provide frequent, effective, professional, and timely communication with customers and maximize customer retention.
• Monitoring the activity of crews and working closely with production staff regarding scheduling, quality, and customer service. Ensure all contracted services provided are of good quality and completed in a timely fashion. Communicate to appropriate parties any problem areas and work to find immediate resolution.
• Assure that the property meets customer expectations in terms of appearance and beauty.
• Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices, and customer work sites.
• Assist in measuring properties and contract renewal process.
• Works closely with administrative support to make sure all contract administration is timely and accurate.
• Construct, and keep abreast of, each account’s operational plan to develop and recommend improved work methods or standards.
• Support and assist in training/monitoring of production staff to ensure services are delivered in a manner consistent with contract specifications, company standards, and safety requirements.
• Represents the Company at various events, organizations, and associations for the purpose of building relationships that lead to new business. Acts in the capacity of the company representative and develops community ties to enhance the public image and brand of the company. Maintains positive relations with other companies in the industry and related industries.
• Participates in various industry associations to increase knowledge of the marketplace, sales opportunities, competition, selling techniques, and best practices.
• Other duties as assigned.

Requirements:

• Must maintain a current state driver’s license with at least three years of driving experience.
• 3+ years’ experience in Account Management
• Computer proficiency
• Excellent customer service skills
• Work authorization to work in the USA
• CPO license preferred, but not required

Benefits: Medical, Dental, Vision, and Life Insurance Plans; 401K and PTO available