Senior Manager

Location(s) Jacksonville, Florida **Details** **Senior Manager** sought by Merastar Insurance Company in Jacksonville, FL. 40 hrs./wk. Duties include: Oversee op. sys., processes, op. procedures, & infrastructure. Manage support analysts in resolution of sys. issues & outages. Anticipate, track & resolve op. & tactical risks. Mng daily business of ops. team while balancing responsibilities of various business lines such as business analysis, vendor, & risk mgmt. Work with Director, Contact Center Technologies on special projects. Oversee & report metrics. Identify trends & assess opportunities to improve processes. Complete reasonability testing & info. validation before circulating findings & recomm. Raise, resolve & track issues & conflicts involving stakeholders. Respond to feedback. Support training programs, reinforcing tech & ops infrastructure between depts. Ensure ops., admin., & compliance functions are executed in accord. with regulatory-based best practices. Act as Agent on behalf of key stakeholders (BU) during portfolio prioritization. Coord. testing, training, & communication for portfolio releases. Develop communications cadence to mgmt. Design, run, analyze, & interpret experimental tests. Address op. concerns, monitor customer satisfaction. Develop & implement op. procedures & policies. Analyze training needs/reqs. Communicate complex technical concepts to Info. Tech., other Business Units, & front-line employees. Remote work / telecommuting benefits available - Hybrid position. Must report to office worksite 2 days per wk. Must reside within MSA of office worksite. MIN REQ: Bach. degree, or foreign equiv., in Info. Tech, or related field. Will accept Bach. equiv. based on combination of education as determined by a professional evaluation svc. 5 yrs exp. in job offered or in operational management. SPECIAL REQ.: 2 yrs. exp. with each: leading geographically disbursed teams; op. support of AWS technologies. Up to 5% short-term, domestic travel may be involved to attend industry conferences. Salary Range for this job is $130,471 - $168,100. When determining candidate offers, we consider exp., skills, educ., certifications, & geographic location among other factors. This job is eligible for an annual discretionary bonus & benefits (Medical, Dental, Vision, PTO, 401k). Email resume to Jennifer Brown, HR Services Lead: [email protected] . List R-25-0033095 on resume. **Kemper at a Glance** The Kemper family of companies is one of the nation's leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers. *Alliance United Insurance Company is not rated. _We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V_ **Our employees enjoy great benefits:** - Qualify for your choice of health and dental plans within your first month. - Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans. - Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs. - Contribute to your community through United Way and volunteer programs. - Balance your life with generous paid time off and business casual dress. - Get employee discounts for shopping, dining and travel through Kemper Perks.