Technical Writer Intern

Department: L earning & Enablement
Reports to: Director, Learning & Enablement
Location: On-Site

Overview
We are seeking a Technical & Process Writer Intern to help document, standardize, and improve internal and customer-facing content. You will work closely with product, engineering, operations, and customer service teams to capture knowledge, improve processes, and support scalable growth. This is a 10 week paid internship.

Responsibilities

• Document internal processes, standard operating procedures (SOPs), and workflows across teams
• Create and maintain user guides, knowledge base articles, and training materials
• Collaborate with subject matter experts (SMEs) to gather and validate information
• Audit existing documentation and recommend improvements for clarity and consistency
• Support onboarding materials for new employees and customers
• Assist in organizing and maintaining documentation repositories
• Incorporate feedback from stakeholders to continuously improve documentation quality

Qualifications

• Currently pursuing or recently completed a degree in English, Technical Writing, Communications, Business, Information Technology, or a related field
• Strong written and verbal communication skills
• Ability to simplify complex ideas into clear, structured content
• Detail-oriented with strong organizational skills
• Comfortable working with cross-functional teams
• Ability to critically assess and edit content, including AI-generated content for clarity, accuracy, and bias

Preferred Qualifications (Optional but helpful for ideal candidate targeting)

• Basic understanding of software products, SaaS environments, or customer service operations
• Familiarity with documentation tools (e.g., Confluence, Zendesk, or similar) Preferred tools, systems, or methodologies
• Experience using AI tools (e.g., ChatGPT or similar) for writing, research, or productivity tasks

Work Location

This position is based at OneRail’s headquarters in Orlando, FL (ZIP 32819) .

About OneRail

OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.

OneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine’s Best Workplaces 2023, was listed on Forbes’ lists of America’s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.

About OneRail

OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.

OneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine’s Best Workplaces 2023, was listed on Forbes’ lists of America’s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.