Banquet Server On-Call

Wurzak Hotel Group is looking for a skilled and experienced On-Call Banquet Server to ensure that all food and beverage service for functions in the banquet department of the Dalmar & Element Hotel in downtown Fort Lauderdale are served according to brand standards. Banquet Servers work to ensure the perfect execution of large dinners, receptions, and events that require food and beverages. Banquet Servers are the front of house for these events, making sure that the tables are decorated correctly, the food is presented well, and service goes off without a hitch. Banquet Servers, along with the assistance of the Banquet Manager, are the liaison to the chefs and cooking staff in the back of house operations, letting them know what food needs to be replenished. The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs; has knowledge of banquet preparations and operations; can comprehend and deliver service standards; excels at guest and team member relations and etiquette; and comprehends to importance of complying with applicable federal, state, and local health and safety regulations. Has at least 2-3+ years’ experience as a Banquet Server in an upscale restaurant, or full-service hotel. Banquet Servers should be available for flexible work hours (weekends and extended eight-hour days) and variable schedules (days, nights, weekends, holidays, etc.). General Requirements Primary duties and responsibilities include, but are not limited to, the following:

• Respond in positive, calm tone to guest and team members at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
• Transport necessary supplies from storage areas to service area.
• Fold napkins, set linen/skirting on tables.
• Set tables according to service standards.
• Set up all condiments and beverages.
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• Greet guests as they arrive and assist them with seating at tables.
• Open and serve wine/champagne bottles.
• Serve all food courses and beverage items to guests in accordance with function requirements and Hotel standards.
• Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
• Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements.
• Complete closing side duties.
• Attend training, meetings, and other department events, as scheduled.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
• Reports any deviations from policies, procedures, brand standards and regulations to management.
• Complies with all guest service basics such as uniforms, name-tags and proper guest greeting.
• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
• All other duties as assigned by manager.

Education and Experience:

• High school diploma or GED
• Two or more years of related experience as a Banquet Server in an upscale restaurant, or full-service hotel.
• Familiarity with hospitality industry practices required
• High-volume hospitality experience required
• Excellent oral communication skills required
• Positive interpersonal skills required
• Ability and flexibility to work various shifts including nights, weekends, and holidays

Our Perks

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

Who We Are Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies. WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws. EEO m/f/d/h