HEALTH SUPPORT SPECIALIST - 64066122

Requisition No: 858906 

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64066122

 Pay Plan: Career Service

Position Number: 64066122 

Salary: $33,760 Thru $51,385 

Posting Closing Date: 09/28/2025 

Total Compensation Estimator

Job Posting Category: Open Competitive

Your Specific Responsibilities:

This position is responsible for specialized clerical work under the direct supervision of the Community Health Workers Supervisior III. (pending class title change)

Complies with all WIC and DOH policies, operating procedures and directives, in accordance with DHM 150-24.

Operates the FL-WiSE computer terminals/scanners/signature pads/card readers/pin pads: interviews participants for demographics, WIC income eligibility and immunizations; issues benefits, special formula and EBT cards. Answers calls professionally by using department’s opening and closing statements. Answers and processes all incoming calls with the purpose of providing WIC related information as requested. Provides excellent customer service . Independently assesses and screens existing and potential WIC participants, verifies client status, schedules, and reschedules client appointments. Ensures clients receive earliest appointment in accordance with WIC client processing standards. Communicates concerns regarding local site appointment available to site supervisor as appropriate. Refers calls to WIC site supervisors, health department services or community assistance agencies. Instructs participants on redemption procedures, rights and obligations, program procedures, vendor/participant concerns. Provides interactive newsletter contact and voter registration compliance. Assists with summarizing client satisfaction surveys. Updates WIC participant demographics in FL-Shots system as needed. Participates in completion of weekly and monthly inventory of EBT cards, Special Formula and breastfeeding equipment, and office supply orders. Assists with completing assigned programmatic reports such as Client eligible for benefits, No show reports and others. Completes precertification screen for anyone walking in and requesting a WIC appointment. Adheres to all WIC regulations, policies and procedures set forth in DHM 150-24, and other guides and manuals designated for the position.

HEALTH SUPPORT:

Collects and records medical data (height/length, weight and hemoglobin levels) of WIC clients in accordance with DHM 150-24. Transcribes all medical data to the FL-WiSE system. Completes the Lab/Anthro screen with proper measurement conversions for women, infants, and children. Reviews client’s immunization records and documents information in the Immunization/Blood work screen of the FL-WiSE system in accordance with DHM 150-24 and manuals. Calibrates hematological and anthropometric equipment per DHM 150-24 manual, when needed. Properly maintains bio-hazardous materials according to FDOH and CHD requirements. Follows FDOH and Hendry CHD policies regarding prevention of blood borne pathogen transmission. Cleans electric breast pumps returned to the site per department policy and records cleaning.

NUTRITION QUESTIONNAIRES/ BREASTFEEDING SUPPORT:

Documents responses to intake nutrition history in the FL-WiSE System. Stays abreast of current breastfeeding information; promotes breastfeeding services; celebrates breastfeeding success; avoids any action that may undermine client’s breastfeeding success; maintains a breastfeeding-friendly work area. Distributes/Tracks breast pumps and may assist with instruction to clients on the use of manual breast pumps.

ADMINISTRATION:

Travel to all sites may be involved in the performance of duties. This position may serve clients that speak only Spanish, Creole or other languages. It may require performance of interpreter duties, if bi-lingual, or implementation of the Department’s Limited English Proficiency Plan. Must record the method of interpretation use. Meets deadline for submission of HMS, timesheets, mileage Pre- Authorization, Mileage submissions, trainings and other items requested. Attends staff meetings and in-service training programs. May participate in outreach activities. Performs related duties as required by supervisor.

Other duties as assigned.

Working hours: (A) Monday-Friday, 8:00 AM to 5:00 PM

(B)Total hours in workweek: 40 Hours

Employee may be required to work additional hours if needed.

Required Knowledge, Skills, and Abilities:

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of principles, practices & procedures
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge and experience performing anthropometrics.
• Knowledge of standard business formats & styles for letters & business forms
• Skill in operating a personal computer
• Ability to operate general office equipment
• Ability to follow office procedures & practices
• Ability to organize & maintain filing systems
• Ability to handle telephone calls in a courteous & effective manner
• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
• Ability to establish & maintain effective working relationship with others
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to lift and carry up to 50 pounds as needed
• Ability to frequently use telephone, computer, copier and small hand tools, i.e., stapler, scissors, etc.
• Ability to work with occasional loud noises
• Ability to locate information that is listed alphabetically & numerically
• Ability to follow instructions
• Ability to review data for accuracy & completeness
• Ability to work independently or with minimal supervision
• Ability to perform mathematical calculations.
• Ability to frequently bend, kneel, reach and sit for long periods of time

Qualifications:

• Incumbent must possess a valid Florida Driver License.
• The ability to perform hemoglobin testing (training provided) on clients is required.
• Must be willing to work at other WIC satellite clinics as needed.
• Must be willing to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent of this position includes working in Special Needs or Red Cross Shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Clewiston - Health Department

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions

(For more information, please click ).

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9, and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.