FCP Operations Manager

The FCP Operations Manager supports day-to-day operations for the Domestic FCP touring business. This role partners cross-functionally to keep touring units operationally ready by coordinating staffing workflows, onboarding and compliance processes, training support, vendor/agency coordination, and contributing to continuous improvement of operational processes.

Essential Job Function

• Coordinate staffing workflows for touring units, including requisition intake, interview scheduling support, and status tracking in the applicant tracking system (ATS).
• Support onboarding execution (paperwork routing, start-date coordination, system access requests, and basic compliance tracking) in partnership with HR/Payroll.
• Maintain operational trackers and reporting (e.g., staffing rosters, onboarding status, unit needs) using Microsoft Excel; provide clear summaries for leaders and partners.
• Serve as a central point of contact for operational questions from field/touring teams and route issues to the appropriate internal partner (IT, warehouse/logistics, payroll, accounting, legal, etc.).
• Coordinate training-related logistics and communications for touring staff (scheduling, materials distribution, completion tracking) in partnership with Learning/Training stakeholders.
• Support vendor/agency coordination as needed, including invoice intake, documentation, and follow-up to ensure timely processing.
• Partner with internal teams to improve operational processes, templates, and documentation.
• Handle sensitive information with discretion and maintain accurate records in accordance with internal policies.
• Support research and development efforts by researching and workshopping new food products.
• Support evaluation of equipment options to improve durability and efficiency in the road/touring environment.

Job Qualifications

• Bachelor’s degree and 3–5 years of related experience, or an equivalent combination of education and experience.
• 1–3 years of concessions or related experience in a touring or live entertainment environment.
• Advanced proficiency in Microsoft Excel and Word (including pivot tables, lookup functions, and spreadsheet management).
• Experience supporting recruiting and onboarding for high-volume or field/road-based roles.
• Experience with invoice processing, purchase orders, or vendor management.
• Experience partnering with cross-functional operational teams (IT, warehouse/logistics, payroll, accounting, etc.).
• Experience supporting training coordination and completion tracking.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders.
• Strong written and verbal communication skills, including the ability to communicate effectively with field staff and corporate partners.
• Strong internet research skills and ability to synthesize findings.
• Ability to travel and work a flexible schedule, including hours aligned to touring operations.

About Feld Entertainment

Feld Entertainment®, family owned and operated, is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include Ringling Bros. and Barnum & Bailey®, Monster Jam®, Disney On Ice, Monster Energy AMA Supercross, and the SuperMotocross World Championship. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 80 countries and on six continents. Visit feldentertainment.com for more information.

Equal Opportunity Employer

Feld Entertainment is proud to be an Equal Opportunity Employer and a Drug Free Workplace. We are committed to providing an inclusive environment for our employees, customers, and partners worldwide. We celebrate diversity and encourage our profoundly talented workforce to express themselves proudly. Our successful business model requires different perspectives and voices so that we can create the incredible live shows we put on. Come join us and help us light up the world.