Accounts Receivable Manager

Who We Are
Lyra Communications Group is a trusted partner helping organizations navigate the evolving telecommunications and technology landscape. With decades of expertise, we deliver tailored voice, data, and cloud solutions that enable businesses to connect, grow, and innovate—backed by responsive service and a team-first culture.

We’re hiring: AR & Billing Manager, ideally in CST or EST time zone.

The AR & Billing Manager owns the end-to-end Accounts Receivable and telecom billing functions, including invoicing accuracy, collections performance, AR aging, revenue analysis, and client billing issue resolution. This role serves as the single point of accountability for AR and billing operations and partners cross-functionally to improve systems, processes, and controls. 

This is a hands-on role requiring strong telecom billing experience, sound judgment, and the ability to both execute and supervise. 

Core Responsibilities & Accountabilities 

• Own the full AR lifecycle: invoicing, payment application, collections, credits, adjustments, and reconciliations 

• Ensure AR processes are accurate and timely 

• Serve as the final checkpoint for AR accuracy and issue resolution 

• Oversee and validate monthly and weekly invoicing cycles 

• Identify discrepancies, investigate root causes, and resolve issues promptly 

• Act as the primary escalation point for client billing and AR issues 

• Oversee and guide client communications related to billing, disputes, and payments 

• Partner with Customer Success, Sales, and Operations to resolve issues efficiently 

• Ensure a professional, consistent client experience while protecting company revenue 

• Review and approve credit memos within assigned authority thresholds 

• Escalate exceptions or high-risk items as needed 

• Ensure consistent, proactive collections activity across all accounts 

• Monitor and manage weekly AR aging, with a focus on reducing delinquency 

• Weekly AR Aging Reports 

• Monthly revenue and AR analysis 

• Provide clear insights to leadership on AR health and revenue exposure 

• Identify process gaps, inefficiencies, and control weaknesses; recommend and help implement improvements

Experience 

• 5–8 years of Accounts Receivable and/or Billing experience 

• Telecommunications industry experience required 

• Hands-on experience with Rev.io strongly preferred (or similar telecom billing platforms) 

• Proven experience owning full-cycle AR, including collections and reporting 

• Experience supervising or mentoring billing/AR staff 

• Demonstrated experience managing telecom billing environments (circuits, VoIP, recurring services, usage-based billing). 

Qualifications 

• Bachelor’s degree in Accounting, Finance, Business, or a combination of education and relevant experience 

• Strong understanding of telecom billing models (recurring services, usage, circuits, VoIP, etc.) 

• High attention to detail and strong analytical skills 

• Excellent written and verbal communication skills

• Base Salary: (DOE) 

• Unlimited PTO 

• $120/month internet reimbursement 

• Medical benefits 

• 401(k) match up to 4%