Hybrid Clerical

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Hybrid Clerical

Location: Jacksonville, FL, US, 32219 Position Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Service Market Logistics (SML) , part of Volvo Group Trucks Operations, serves all brands and business areas by managing and optimizing service parts availability and distribution to secure customer uptime. Through our operations, we provide world class service focusing on delivery precision, quality, continuous improvement, cost efficiency and synergies delivering value all the way to our customers. We embrace innovation and new technologies and work with environmental care and sustainability at heart. Our footprint consists of 40 distribution centers and 3,800 employees worldwide, and we strive for an innovative and diverse workplace, exercising the Volvo Group values with high focus on Customer Success. We are Proud to Deliver. Making a Difference. For People. Every Day. SML North America (NA) is a part of SML and has about 1,000 employees across the United States, Canada and Mexico. We operate the Central Distribution Center in Byhalia, MS as well as Regional Distribution Centers across the NA region.

What will you do?

The Hybrid Clerical position is a key position, in a small group work setting, that is vital for operations. This position is part of our United Automobile and Aerospace and Agricultural Implement Workers of America (UAW) bargaining unit. Thisposition reports to the Distribution Center Manager and is located in Jacksonville, Florida. As a Hybrid Clerical, you will:

• Focus primarily on quality control and analysis, as well as clerical duties.
• Process Dealer returns, customer shortages, and missing or lost inventory due to carrier errors.
• Responsible for the put-away of Dealer returns.
• Participate in all Quality/Environmental Programs.
• Participate in all company initiatives such as the Volvo Group Attitude Survey, Idea Generation and Lean processes.
• Must be available to work any/flexible warehouse shift schedule (based on seniority etc.)

Essential Functions

Your primary role will be that of a Hybrid Clerical, with the following responsibilities:

• Print and prepare dealer orders for processing.
• Communicate with the dealer network regarding carrier changes.
• Provide dealer network with assistance tracing lost shipments.
• Process customer credits in a timely and efficient manner.
• Report customer feedback to management, including any sign of customer dissatisfaction.
• Assist with coordinating outbound deliveries.
• Maintain Safety Data Sheet files for all parts and in-house products.
• Participate in continuous improvement such as VPS and 5S programs.
• Assist management with warehouse initiatives.
• Provide coverage for the Hybrid clerical positions as needed.

Who are you?

• High School Diploma or G.E.D.
• Prefer Associate Degree in Business Management or 1-year related experience.
• 1+ year of related material handling experience or training preferred.
• Prefer minimum two years secretarial/administrative office experience.
• Knowledge of general office procedures and inventory control concepts.
• Knowledge of Inbound, Outbound Material Control procedures.
• Ability to carry out instructions according to established procedures.
• Demonstrated ability to work in a fast-paced team environment striving towards operational. excellence guided by Volvo's Values and the Code of Conduct.
• Ability to carry out instructions according to established procedures.

Necessary Technical/Functional/Language Skills

• As all documentation is in English, proficiency in the English language is required.
• Excellent written and verbal communication skills.
• Ability to communicate efficiently and effectively within a multi-cultural and international environment.
• Knowledge of Warehouse Operating Systems, such as WMS.
• Strong interpersonal skills.
• Strong math, problem solving, research and analytical skills.
• Ability to work independently.
• Internally motivated and proactive.
• Comfortable learning new technologies.
• Ability to develop and maintain productive business relationships.
• Strong knowledge of PC applications required, especially Microsoft Excel and PowerPoint.

Physical Demands to be met with or without accommodation

• Required to sit frequently, balance and crouch occasionally.
• Ability to lift and move parts up to 60lbs.
• Regularly required to reach with arms and hands.
• Required to stand, walk and use hands to handle tools/controls.
• Specific vision and hearing abilities required.

What's in it for you? We can offer you an exciting and global working environment which will give you valuable experience that will contribute to your future development within the Volvo Group. You will get the opportunity to interact with highly committed colleagues from different cultures and to influence the development of our future products. Teamwork, energy, passion, and respect for the individual are key values for us. We hope you will learn as much from us as we will from you. Compensation & Benefits:

• Competitive medical, dental and vision insurance
• Competitive matching retirement savings plans
• A working environment where your safety, health and wellbeing come first

We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the , please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities. Group Trucks Operations encompasses all production of the Group's manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group's customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us? Job Category: Administrative & Business Support Organization: Group Trucks Operations Travel Required: No Travel Required Requisition ID: 6769

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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.