Floor Manager

About Mika Coral Gables by Michael White

Mika is a refined, modern dining destination created by acclaimed chef Michael White. Our focus is exceptional hospitality, elevated cuisine, and a vibrant guest experience rooted in warmth, precision, and teamwork. The Floor Manager plays a key leadership role in maintaining a seamless, memorable dining experience for every guest.

Position Summary

The Floor Manager is responsible for supervising daily front-of-house operations, ensuring service excellence, and supporting staff performance. This role requires hands-on leadership, strong communication skills, and the ability to maintain a high level of hospitality and professionalism in a fast-paced, dynamic environment.

Key Responsibilities

Operational Leadership

• Oversee daily service operations and maintain smooth floor flow throughout shifts.

• Ensure all service standards and sequence-of-service steps are consistently executed.

• Coordinate with the culinary team to ensure accurate and timely food delivery.

• Conduct pre-shift meetings to communicate menu changes, service notes, and daily priorities.

Guest Experience & Hospitality

• Greet guests, engage with tables, and resolve any service issues promptly and professionally.

• Maintain presence on the floor to observe service quality and guest satisfaction.

• Uphold the restaurant’s elevated hospitality standards reflective of Michael White’s brand.

Team Management

• Support onboarding, training, and development of front-of-house staff.

• Provide coaching and real-time feedback to improve performance and service technique.

• Assist with managing staff schedules, side work, and station assignments.

Quality & Compliance

• Monitor dining room cleanliness, organization, and ambiance throughout service.

• Enforce safety, sanitation, and DOH compliance standards.

• Ensure accuracy in POS systems, order entry, and payment handling.

Administrative Duties

• Assist with inventory management and supply ordering as needed.

• Participate in managers’ meetings and contribute to operational planning.

• Support hiring processes, performance evaluations, and ongoing staff development initiatives.

Qualifications

• 2–4 years of leadership experience in upscale or fine-dining restaurants.

• Strong understanding of hospitality, service flow, and guest-relations best practices.

• Excellent communication, problem-solving, and organizational skills.

• Ability to lead by example and cultivate a positive team environment.

• Flexible availability, including nights, weekends, and holidays.

• Professional appearance and calm demeanor in fast-paced environments.

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to lift up to 25 lbs as needed.

Why Join Mika

• Opportunity to work with a world-renowned chef and hospitality team.

• Collaborative, growth-focused work environment.

• Competitive compensation and benefits package.